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Quote: Originally posted by LlaniDavis on 04/11/2009

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As above.

The Sale of Goods Act, or what ever it is now called, states that the RETAILER is responsible for the problem, so the Caravan Club were breaking the law by telling you to go back to the ISP for a refund. It is their responsiblity as the retailer.

Also, if they know the product doesn't work correctly they are also selling you "goods or services not of merchantable quality", which is also illegal.

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I think it depends who you pay for the service. From memory I think you pay the ISP by credit card, not the CClub. Could be wrong though. The Club only acts as an agent so is not actually responsible for the service itself. Can't imagine the Club taking on anything like that as it would give the wardens a lot more work.

Only tried to use it once until I found out the cost and haven't bothered since.

 

Quote: Originally posted by LlaniDavis on 04/11/2009

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If the Club take the credit card payment then they are the retailer.

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I agree but I don't think you pay the Club. I think you enter your C/card details and buy access that way.

Quote: Originally posted by LlaniDavis on 04/11/2009

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As above.

The Sale of Goods Act, or what ever it is now called, states that the RETAILER is responsible for the problem, so the Caravan Club were breaking the law by telling you to go back to the ISP for a refund. It is their responsiblity as the retailer.

Also, if they know the product doesn't work correctly they are also selling you "goods or services not of merchantable quality", which is also illegal.

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Are we certain that this type of sevice is covered by the Sale of Goods Act? Leaving that aside I have found that wardens seem to want to keep problems with WiFi at arms length. Not sure if this is because it gives their lives an extra level of complication or that they just don't understand what is required. Have to say I have come across the same indifference on sites abroad who use a third party scheme. Anyone who remains unsatisfied with the WiFi on a CC site really does need to write to the Club direct. I once complained that I was charge £6 for and hour of internet when I knew the Club had reduced prices to £5. I was sent a site night voucher, I would have been happy with the pound!

David