Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Advent Calendar

Advertisement

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Caravans and Caravanning
Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Sale of goods Act -Return of Van
Page:  1  2  3  4 Post Reply Post New Topic
17/4/2011 at 12:24am
 Location: East Midlands
 Outfit: Coachman VIP 575.Santa Fe
View misterg's Profile View Profile   Reply to misterg Reply   Quote misterg Quote  
Joined: 09/12/2003

Diamond Member
Diamond Member

Forum Posts:   1538

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Bailey can make a caravan that can take a Mondeo on its roof but not carry a Calorlite bottle in a purpose built area without exceeding the noseweight.There is a serious problem which no one or body is willing to tackle.Many people must be towing outfits that are illegal or unsafe or both. As I understand it the Clubs dont appear to want to criticise Bailey nor , more understandably, do the caravanning magazines .I could not find a review of the Valencia on the Caravan Club website - I wonder if they will use one in tow car tests.
I cant make my mind up whether Bailey customer service people are totally ignorant about anything to do with caravans or simply not prepared to face facts. When my dealer approached BAiley in my presence they firstly said the dealer's scales must be wrong,they then said I had chosen the drawers/table option at the front of the van therefore it was my problem as to deal with the extra n/ weight(there is no such option).I was told to put the gas bottles at the back of the van in the washroom space.When they were told that a mover was fitted they said that the majority of the mover's weight transferred to the noseweight.This is also utter nonesense.If they were correct the n/w would be 85 (or is it 87 ex works -who knows?) plus say only half the mover weight bringing it to well over 100.(87 plus 18 min =105) Are they saying dont fit a mover on their vans or you will exceed the 100 chassis limit? Perhaps I should e mail Bailey dealers to explain this and the legal implications for them as provided by Phil.
At first I thought my dealer was on side but I asked them to weigh another Valencia in stock to check the n/w and they have "not had time" . It may be true or they may not like what they found.

Post last edited on 17/04/2011 00:32:23

-------------
Mister G


17/4/2011 at 8:16am
 Location: Keswick
 Outfit: Bailey
View cwdc56768's Profile View Profile   Reply to cwdc56768 Reply   Quote cwdc56768 Quote  
Joined: 11/12/2009

Diamond Member
Diamond Member

Forum Posts:   3150

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Do I take it then that the nw of the van ex works is above 100Kg? If that is the case it would seem that the dealer has, by implication, acknowledged that the van does not meet the spec as required by law.

You can't travel with gas in the back of a van. Gas has to be transported in a particular manner, and secure, in the style of a front locker - with gas outlets in case of gas escape.

Baileys argument on the mover is quite wrong. Some of its weight will transfer to the noseweight as indicated in posts above, but not anywhere near all of it. However, if they are correct then that means that your dealer breached the Supply of Goods and Servcies Act in fitting it. See my earlier post.

Forget Bailey, take issue with the dealer to provide you with a replacement Bailey or equivalent other model van if they do not have a Unicorn that matches the spec. If you pursue your legal rights with the wrong party you get no where.

Phil



-------------
If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe    


Discounted Insurance Quotes for UKCampsite.co.uk visitors! Up to 12.5% off!
UKCampsite.co.uk users are rewarded with up to 12.5% off Caravan Guard touring caravan insurance, folding camper and trailer tent insurance, and 5% off motorhome and campervan insurance. Static caravan insurance is also available. Get an online quote now

17/4/2011 at 9:47am
 Location: Cheshire
 Outfit: Elddis Avante 636
View FionaW1971's Profile View Profile   Reply to FionaW1971 Reply   Quote FionaW1971 Quote  
Joined: 12/8/2008

Diamond Member
Diamond Member

Forum Posts:   3951

Site Reviews Total: 21
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Interesting what they said about the cabinet as on our manoeuvring course yesterday this was one of the issues discussed.  The instructor told us some caravan manufacturers weigh the caravan as it comes of the production line and therefore any optional extras come off the payload and aren't included in the unladen weight.  If this is true for Bailey and although it seems a ridiculous situation, but if you were to plonk a set of drawers in the front of your caravan post manufacture it would certainly affect your noseweight quite dramatically I would have thought.



17/4/2011 at 10:10am
 Location: Keswick
 Outfit: Bailey
View cwdc56768's Profile View Profile   Reply to cwdc56768 Reply   Quote cwdc56768 Quote  
Joined: 11/12/2009

Diamond Member
Diamond Member

Forum Posts:   3150

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

certainly affect your noseweight quite dramatically I would have thought

Yes it would but if, by so doing, you can never achieve 100Kg or less nw, no matter how you load, then they should not offer it as an option. Further, if that is the case, the dealer should have so advised the OP as we may be back to the selling an unroadworthy van issue.

Any Valencia owners on here who can offer thier experiences on nw for the van? Surprised that we have not any comments...maybe they have never checked their nw!!!

Phil



-------------
If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe    


17/4/2011 at 10:16am
 Location: Cheshire
 Outfit: Elddis Avante 636
View FionaW1971's Profile View Profile   Reply to FionaW1971 Reply   Quote FionaW1971 Quote  
Joined: 12/8/2008

Diamond Member
Diamond Member

Forum Posts:   3951

Site Reviews Total: 21
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Thats what I was thinking Phil - if this is true how ridiculous and poor practice would it be to offer an optional extra which would affect the nw like this??  I wonder how many caravanners are in the same position but don't know about it!


Advertisement



17/4/2011 at 10:45am
 Location: Devon
 Outfit: Pennine Fiesta
View StixJimbo's Profile View Profile   Reply to StixJimbo Reply   Quote StixJimbo Quote  
Joined: 28/6/2009

Gold Member
Gold Member

Forum Posts:   431

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by cwdc56768 on 17/4/2011

certainly affect your noseweight quite dramatically I would have thought

Yes it would but if, by so doing, you can never achieve 100Kg or less nw, no matter how you load, then they should not offer it as an option. Further, if that is the case, the dealer should have so advised the OP as we may be back to the selling an unroadworthy van issue.

Any Valencia owners on here who can offer thier experiences on nw for the van? Surprised that we have not any comments...maybe they have never checked their nw!!!

Phil




As I said earlier in the thread, a short Google search will bring up threads from other fora where owners have the very same problem. I would post a link but every time I have tried it hasn't worked (not sure why but I don't normally have problems with links)

One forum in particular is caravan   talk    (all one word)    dot   org   dot   uk    /    topic    /    42789    -    bailey    -    valencia     /

Try that, but take out all the spaces!

Jim

-------------
Give a man a fish and he'll feed his family for a day.

Teach a man to fish and he'll sit around on a boat all day drinking beer!


17/4/2011 at 12:01pm
 Location: 
 Outfit: 
View Opensauce's Profile View Profile   Reply to Opensauce Reply   Quote Opensauce Quote  
Joined: 25/1/2010

Diamond Member
Diamond Member

Forum Posts:   4530

Site Reviews Total: 13
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Its daft advice from Bailey to advise putting gas bottles in washroom. it aint safe, the are mean't be carried in front locker. It sounds as if the designers set the axle too far back.


17/4/2011 at 12:55pm
 Location: Keswick
 Outfit: Bailey
View cwdc56768's Profile View Profile   Reply to cwdc56768 Reply   Quote cwdc56768 Quote  
Joined: 11/12/2009

Diamond Member
Diamond Member

Forum Posts:   3150

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Overloading

 

Just for anyone interested in the legals of towing whilst overloaded …………..

 

s41B of the Road Traffic Act 1988, which gives us the offence of “overloading”, only applies to goods vehicles and passenger carrying vehicles. Max fine £5000.

 

So, there is the potential for towing an overloaded caravan to be lawful (so long as you are within your max train weight).....but only up to a point.

 

The Road Vehicles (Construction and Use) Regulations 1986 (as amended) require that all vehicles and trailers, all their parts and accessories, and the weight, distribution, packing and adjustment of their loads, shall be such that no danger is caused, or likely to be caused, to any person in or on the vehicle or trailer or on the road. So, if you are “overloaded” you can, potentially, be charged with dangerous driving or driving without due care and attention (rather than being overloaded)evidenced by a breach of the Construction and Use Regs. NOTE the offence can be committed simply by there being a situation that may be “likely” to cause a danger rather than actually causing a danger.

 

Why might overloading be dangerous or "without due care" ? Well, exceeding the recommended maximum load for the vehicle and/or trailer/caravan will increase the risk of tyre or suspension failure, increase stopping distances and adversely affect vehicle handling and stability. Further, too much weight will overload the back of the towing vehicle, making the steering light and unsafe and causing the back to dip. This may mean that headlights may dazzle other drivers

 

The Highway Code, at Rule 98, stipulates that you must not overload your trailer. It then goes on to say that you should properly distribute the weight in your caravan with heavy items mainly over the axle(s) and ensure a downward load on the tow ball. Manufacturer’s recommended weight and tow ball load should not be exceeded. The Highway Code is not law, but failing to observe the code, while not in itself an offence, may be taken as evidence of “driving without due care”. . Potential for 3-9 penalty points and fine up to £5000

 

Each car has a Vehicle Identification Number plate (VIN plate). This includes all of the maximum weights that you can have whilst on the road e.g. max vehicle weight; max towing weight. It also has the maximum weight you can have on your rear axel. Add the weight of the gear you have loaded into the boot/rear well of the car and the nose weight and you may find that you have exceeded that rear axel weight. Especially if you assume that the nw is 100Kg but in reality it is 130Kg. Here, you also need to consider not just the actual nw but the weight from time to time arising due to the physical effects of downward movement as you travel. Some trailer manufacturers recommend that you work on double the actual nw figure to determine the axel weight during a journey. So you may be adding up to 260Kg to your rear axel using that kind of formula. If you look back you will see that the OP noticed quite a dip to the rear of his car. On a personal financial note you may be increasing your motoring costs through damage to your suspension.

 

Tyres are selected to suit the axle weight of the vehicle at a specified speed. In general, the faster you go the lower the load you should carry. The corollary being the higher the load the slower you should travel. So if you are overloaded and travelling at 55mph that may still be too fast and perhaps then liable to a charge of driving without due care and attention. 3-9 penalty points fine up to £5000. Why? On a check of your tyres it may be found that they are unsuitable for the load you have put on the axel. Road Vehicles (Construction and Use ) Regulations 1986 reg 24 specifies that you must use the correct tyre for the load being carried.  Failure to do so can lead to a fine of £2500 and 3 penalty points per tyre. Regulation 27 (b) also applies if  "the tyre is not so inflated as to make it fit for the use to which the motor vehicle or trailer is put". So there could be a potential for up to three offences, treble the fine and points!

In constructing caravans manufacturers must observe the C&U requirements regarding the standard of construction of components and the equipment used in the manufacture. Dealers have to sell vans that match their spec and which are fit for purpose.

 

Happy motoring

 

Phil



-------------
If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe    


17/4/2011 at 7:25pm
 Location: Hampshire
 Outfit: Hymer Nova S
View JTQU's Profile View Profile   Reply to JTQU Reply   Quote JTQU Quote  
Joined: 01/11/2005

Diamond Member
Diamond Member

Forum Posts:   2189

Site Reviews Total: 6
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1

Did you hear this piece exactly as you said?

"When they were told that a mover was fitted they said that the majority of the mover's weight transferred to the noseweight.

Its hard to see anybody could suggest that; but they might correctly say:-

The majority of movers transfer weight to the noseweight.

With in the UK most movers being placed in front of the wheels, that will of course transfer weight to the coupling.


17/4/2011 at 9:07pm
 Location: East Midlands
 Outfit: Coachman VIP 575.Santa Fe
View misterg's Profile View Profile   Reply to misterg Reply   Quote misterg Quote  
Joined: 09/12/2003

Diamond Member
Diamond Member

Forum Posts:   1538

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

My noseweight empty with mover fitted was 105 bathroom scales, 104.5 Milenco and 100 on dealer's scales. I noticed that the dealer's gadget fitted under the jockey wheel. They said that was correct and calibrated for that purpose.The other weighings were my own on the level taken under the jockey wheel.I might find if I can get an independent weigh as i think the dealer might have had scope for "slippage".
I note Phil's advice about taking legal issue with the dealer but am concerned about the cost.Do any lawyers do "no win , no fee " deals in this area.Time is also a problem as they can delay things easily I assume.
The cabinet issue is rubbish.I ordered the only model I was aware of .It was a special edition.The dealer confirmed this.
I think the lack of contributions from Valencia owners here is due to the heading of these posts which does not mention the make or model.
The dealer spoke to Bailey in my presencebut it was clear from the dealer side of the conversation that they said the "majority" of the noseweight was on the noseweight.He did find it difficult to tell me what they had said.

-------------
Mister G


Advertisement



17/4/2011 at 9:58pm
 Location: Hampshire
 Outfit: Hymer Nova S
View JTQU's Profile View Profile   Reply to JTQU Reply   Quote JTQU Quote  
Joined: 01/11/2005

Diamond Member
Diamond Member

Forum Posts:   2189

Site Reviews Total: 6
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1

Tread very carefully.
Measuring under the jockey wheel does not directly give the noseweight. To calculate it from the jockey wheel readings you need to know the distances from a line through the main wheel axles to the jockey wheel axle and to the centre of the ball coupling.
Note the jockey casters so you have to use the dimensions in the caster position when the load was measured.

Given the values you and the dealer obtained [assuming accurate], the fact the mover was fitted, and an intuitive idea of the dimension involved it looks to me that the exworks weight was indeed below 100kgs.

Measuring my Hymer van with the jockey wheel castering aft, a load of 100kgs on the jockey wheel indicates a noseweight of 88kgs.
So if your van was in anyway similar and we take your 105 kgs at the jockey wheel, gives us NW of 92.4 kgs. From this we remove an estimated 3.5 kgs minimum for the mover so we are looking at 89 kgs.
The shorter "A" frames favoured by the UK makers will tend to make your figure even lower.

We have yet to take on-board reasonable tolerances the maker will claim, or your "options" over "standard" configuration, on published figures.

As I said "tread very carefully". I sense you are unlikely to win on the figures you bring to us.


17/4/2011 at 10:29pm
 Location: Keswick
 Outfit: Bailey
View cwdc56768's Profile View Profile   Reply to cwdc56768 Reply   Quote cwdc56768 Quote  
Joined: 11/12/2009

Diamond Member
Diamond Member

Forum Posts:   3150

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

This, perhaps brings us back to a loading issue, rather than a noseweight problem. Anyway, if there is a case to argue and you have the usual caravan insurance, that should include legal cover. If you have that then why not run your case past your insurers lawers. If they consider that you have a case, then they may take the issue up under your insurance.

 

Phil



-------------
If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe    


18/4/2011 at 8:47am
 Location: 
 Outfit: 
View Opensauce's Profile View Profile   Reply to Opensauce Reply   Quote Opensauce Quote  
Joined: 25/1/2010

Diamond Member
Diamond Member

Forum Posts:   4530

Site Reviews Total: 13
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Caravan has mptlm of 1565kg ie arguably too heavy for safe towing with 2wd drive cars apart from large people carriers so most owners of this 'van would be towing with 4x4 & ok with 100kg noseweight as indeed is the op with his present car.

Noseweight needs to be around 7% of caravan weight & that would be just over 100kg with this one. If you loaded back heavy to achieve 70kg noseweight the 'van might have unstable tow.


18/4/2011 at 10:02am
 Location: East Midlands
 Outfit: Coachman VIP 575.Santa Fe
View misterg's Profile View Profile   Reply to misterg Reply   Quote misterg Quote  
Joined: 09/12/2003

Diamond Member
Diamond Member

Forum Posts:   1538

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Thanks for the information Phil.I will look at that.
Tentz-I do tow with a 4 x 4 with 130 max NW.The van can be upgraded/plated thing if you pay about £80 for a sticker.The problem is the van chassis NW of max 100.The dealer weighed it at 100 with mover.I think it would be dangerous to backload to the extent that it would counterbalance 2 Calorlight bootles and anything in frdge which is in front of the axle.Als from a longer point of view I am not sure I could afford to replace my old Land Cruiser with a 4 x 4 with the same weights etc.

-------------
Mister G


18/4/2011 at 10:16am
 Location: 
 Outfit: 
View D Mansworth's Profile View Profile   Reply to D Mansworth Reply   Quote D Mansworth Quote  
Joined: 29/6/2004

Gold Member
Gold Member

Forum Posts:   403

Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Hi

in as much as the load is in dispute e.g. they say its within limit and you state contra. there is also the time question as any claim in court will raise the question why so long a gap from Dec untill April ? and as you have stated you dont relish the idea of having a large 4x4 for ever.  they if they are aware of your statement will claim you have just decided what you bought is not for you and are attempting to return it, as bought in error.

I know thats sounds harsh and incorrect but its how the defense will be shown. also as you have stated its a 4 berth and you are a retired couple.

may I ask has a down grade swap been offered/mentioned by the dealer or yourself and would that be acceptable or is it a full refund and then a purchase from elsewhere desired from your part. ?  important points that will be thrown into the case when push comes to shove.

I have known cases where cars have been returned to dealers with faults then test driven by several experienced drivers and no fault is noticed and the customer has left stating he or she will get trade standards on the case. dealers just say fine do that, and nothing to my certain knowledge has happened yet from them. customer lets their case down by refusing an exchange vehicle and shows its a poss case of bought in error.

sorry if that sounds wrong but its how it is. the makers will just state they make units with a ex works weight and an allowance for allowed goods extra nothing to do with them how its loaded to keep within limits. their allowance for weight could be done with test weights spread about the unit and nothing like what is able to gain with awning, ploes, water, gas, mover and other items. that are added by others than themselves.



18/4/2011 at 11:37am
 Location: Milton Keynes
 Outfit: Bailey Alliance 66-2 Motorhome
View David Klyne's Profile View Profile   Reply to David Klyne Reply   Quote David Klyne Quote  
Joined: 13/2/2004

Diamond Member
Diamond Member

Forum Posts:   9602

Site Reviews Total: 257
Site Reviews 2024: 1  
Site Reviews 2023: 6  
Site Reviews 2022: 15 
Site Reviews 2021: 7  
Site Reviews 2020: 1  
Site Reviews 2019: 16 
Site Reviews 2018: 15 
Site Nights 2024: 3
Site Nights 2023: 22
Site Nights 2022: 62
Site Nights 2021: 33
Site Nights 2020: 4
Site Nights 2019: 56
Site Nights 2018: 15

Quote: Originally posted by misterg on 17/4/2011


I cant make my mind up whether Bailey customer service people are totally ignorant about anything to do with caravans or simply not prepared to face facts. When my dealer approached BAiley in my presence they firstly said the dealer's scales must be wrong,they then said I had chosen the drawers/table option at the front of the van therefore it was my problem as to deal with the extra n/ weight(there is no such option).I was told to put the gas bottles at the back of the van in the washroom space.When they were told that a mover was fitted they said that the majority of the mover's weight transferred to the noseweight.This is also utter nonesense.If they were correct the n/w would be 85 (or is it 87 ex works -who knows?) plus say only half the mover weight bringing it to well over 100.(87 plus 18 min =105) Are they saying dont fit a mover on their vans or you will exceed the 100 chassis limit? Post last edited on 17/04/2011 00:32:23

Easy to see that you you might not have any confidence in Bailey!!! I think I may have mentioned earlier that you need to load all the space you have in the van but the suggestion that gas bottles be put at the back in the washroom is both stupid and irresponsible. Even if you ignore the the weight how on earth would you secure them?

Have you considered putting the mover at the rear of the wheels? This can be done with most movers although unless the dealer does it as a gesture of goodwill it would mean you paying extra for only a marginal benefit.

David

 




In order to post a reply you will need to register, or if already registered please log in here

  Prev      Next

Jump To Page:  1  2  3  4

Quick Links - All Forums - Caravans and Caravanning - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...














7606 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement


Advertisement


UKCampsite.co.uk
2024 Advent Calendar


Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder