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Subject Topic: the caravan cover shop
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09/1/2013 at 3:00pm
 Location: SUFFOLK
 Outfit: PILOTE
View ANNIEBEESLEY's Profile View Profile   Reply to ANNIEBEESLEY Reply   Quote ANNIEBEESLEY Quote  
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Dear All.

Day 52 and it arrived.

My order for a Kampa motorhome cover in Green has turned out to be a Maypole in Grey, I don't give a S**t about the colour I'm keeping it.

Hope you all received yours.

Regards
Annie


09/1/2013 at 5:08pm
 Location: Suffolk
 Outfit: Coachman Pastiche 525 4
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Quote: Originally posted by ANNIEBEESLEY on 09/1/2013
Dear All.

Day 52 and it arrived.

My order for a Kampa motorhome cover in Green has turned out to be a Maypole in Grey, I don't give a S**t about the colour I'm keeping it.

Hope you all received yours.

Regards
Annie

1717

-------------
A Fart is only Natures Ringtone

Finish what you sta


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09/1/2013 at 6:14pm
 Location: None Entered
 Outfit: Caravan
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Hi Porkypie Annie & all

Had a delivery today & checked it was a Maypole cover, not the Kampa that I ordered. I refused to accept it & will continue to seek a full refund.

It is a matter of principle, not just consumer law.

Dont forget that as it was an online purchase you have the right to a seven-day cooling-off period from the date you receive the goods, so anybody who accepted a Maypole cover today can still return it if they want.

I echo Porkypie in the sentiments in his last post, thanks & good luck to everybody on this forum.

Whitstabubble



09/1/2013 at 7:46pm
 Location: flintshire
 Outfit: Lunar ariva
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Hi all, well its day 46 and we finally recieved our cover not the one we ordered but it is green and hubby says it looks good quality, just got to try to get the caravan dry to see if it fits. Fingers crossed that it does cause iv really had it with waiting for delivery men.

One things for sure i will never order anything from a company i dont know again.

I hope every one gets the cover they have ordered or a refund.

Have a holiday packed 2013

Chris 



-------------
Chris


09/1/2013 at 9:35pm
 Location: High Peak
 Outfit: Bailey Ranger 540 6
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Hi All,
I was also informed a parcel was being sent today, direct from Gatwick.

I left a message for Parcelforce to return to sender, so I can't confirm what had actually been sent. By the standards of this company, I suppose it could have been anything.

Personally, there's no way I'd accept a cover from this company and for that reason I'm still pursuing a full refund.

Will keep you informed of the outcome. Fingers crossed.
Porkypie


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16/1/2013 at 5:08pm
 Location: High Peak
 Outfit: Bailey Ranger 540 6
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Hi All,
I've just received an email from Paypal as follows:-


Dear {Porkypie},

We have concluded our investigation into your case and have decided in your favour.

You have indicated that a partial refund of 126.45 GBP would be satisfactory.
We were able to recover 126.45 GBP, and this amount has been credited to you. Please allow 5 working days for this adjustment to be posted.



We have since bought an alternative cover from 'Riversway Leisure'. The cover is superb and it was delivered next working day. They even sent a text and email message giving me an approximate delivery time. They happened to deliver the cover 2 minutes earlier than there estimate! I can't recommended them enough.

Cheers
{Porkypie}

Post last edited on 16/01/2013 17:54:30


16/1/2013 at 5:31pm
 Location: Lancashire
 Outfit: Caravan now Sold
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Porkypie,well done,good result.

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the only silly question is the one you do not ask.


20/3/2013 at 12:09pm
 Location: Rural Peterborough!
 Outfit: Elddis Xplore 302 & Defender 110 CSW
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I found this thread after I had ordered on Sunday from the Caravan Cover Shop!

Didn't dare tell OH, but all okay and cover arrived yesterday.

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Yes, the car is bigger than the 'van.


20/3/2013 at 12:44pm
 Location: SUFFOLK
 Outfit: PILOTE
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GREAT NEWS.

THIS COMPANY SEEMS TO HAVE HAD A LOT OF PROBS
MY COVER ARRIVED AFTER MANY MANY WEEKS BUT AT LEAST IT DID ARRIVE

THEY HAVE SENT ME AN EMAIL GIVING ME 20% OF MY NEXT ORDER - I THINK I WILL GIVE IT A MISS

ANNIE


16/11/2013 at 12:25pm
 Location: 
 Outfit: 
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Just wish we'd seen these comments before we ordered our cover recently from the Caravan Cover Shop. We have had a closer look at the site and every item seems to be pre-order only. We would like to add that the website should not mislead you into thinking that you will get a speedy delivery of the goods ordered, if this is not likely to be the case; particularly as although the price listed was very competitive, the main reason for our order was that we read all the positive testimonials alluding to speedy delivery.... You live and learn!


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19/11/2013 at 6:55pm
 Location: 
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Well timescales for delivery were not as bad as initially anticipated, the cover arrived today - having been ordered on 5/11/13, so not too bad after all :-)

Brooks Clan


14/9/2015 at 8:44am
 Location: Chelmsford
 Outfit: Caochman Pastiche 460 2
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The Caravan Cover Shop are the trading arm of Fonseca Ltd whose Director is Elliot Jonathan Meads aged 22.

If you send them an email with a complaint, they claim their email isn't working.

If you put a bad review on their feedback form they don't publish it.

If you phone with a complaint they say it's not their problem.

Their customer service is NIL.

They don't honour their guarantees.

My cover degraded after 9 months use and is now useless. It was an Explorer Deluxe, sold with a 3 year guarantee.

Their flash website makes them look more professional than they actually are.




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