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Quote: Originally posted by Grandad Kenny on 06/10/2017

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Johnnie boy, why did you have to pay a percentage of the costs? Because you missed a service where the problem may have been identified? Interested because I also have an Xplore which has had lots of remedial work done at no cost to me, I got three years free services when I bought it.

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Quote: Originally posted by Opensauce on 06/10/2017

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No manufacturer can gaurantee that their products won't go faulty in a given time. They can however guarantee to repair any faults that occur in that given time & they could also guarantee any faults would be repaired within a given short time frame.

The UK caravan industry is a victim of it's own success. Too many people want to go caravanning. I would guess it suffers from a skills shortage in both factory & dealer workshops & also in management who fail to address the needs of customers.

As pointed out, most people just want to go caravanning they do not want to enter in to protracted disputes so probably they do not complain enough. I expect though that customer complaints are just seen as colateral damage by manufacturers whose customers keep coming back to buy their product.

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Quote: Originally posted by Opensauce on 07/10/2017

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Pedants corner again Ian? Of course the manufacturer offers the warranty. All contact from customer has to be via supplying dealer. Supplying dealer will not do warranty work unless authourised by manufacturer or dealer will not get paid for the work. This is of course separate from customer rights under consumer law.

However from personal experience with cars I do know contact with actual manufacturer can bring results as they have for me authourised repairs via my supplying dealer when previously dealer stated required repair which was cosmetic was not covered by warranty.

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Quote: Originally posted by Opensauce on 07/10/2017

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What are you on about Ian? All new caravans have warranties. Read the maker's websites.

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Quote: Originally posted by Opensauce on 07/10/2017

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A new caravan comes with a warranty. The T&Cs will state that is does not affect the buyer's rights under consummer law. What exactly is the point you are trying to make Ian & how does it contribute to the thread?

If the manufacturer refuses a claim from the dealer then it is very much the concern of the consumer because his caravan does not get repaired without cost. The consumer will not be getting anywhere without doing something & contact with manufacturer is certainly an option before they resort to litigation that they may not win. If the bill is only £400 they may prefer just to pay up & go caravanning.

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Quote: Originally posted by Opensauce on 08/10/2017

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You would also be suprised how many people have been sucessful by first trying contact with manufacturer who will then lean on their supplier to fix the product for their customer. It's certainly worth a try. It's ok for "forum lawyers" to tell others to take the legal route but one needs to exhaust other much easier methods first which do include contact with manufacturer or in the case of imported product the UK distributor.

If that fails then the legal option has to be explored if the sums involve make it worthwhile. As I pointed out in my earlier post the caravan industry does seem to be lacking in the aftersales dept but probably while they sell so many caravans they won't bother to improve. Caravans are a luxury optional niche market purchase not mass market consumer goods so poor service from the caravan industry will not attract the public attention like a washing machine or car manufacturer might.

Anybody can google for the Consumer rights act 2015 but perhaps you can give the op step by step instructions on how he can implement it with a view to getting his floor fixed free. It will contribute far more to the thread than a pedantic argument...


Post last edited on 08/10/2017 09:51:01

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Quote: Originally posted by The Vicar on 08/10/2017

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If SOGA is dealers responsibility what happens if the dealer ceases trading say 2 years after purchase of new caravan ? Are you left high and dry or do you pursue a claim under SOGA with the Manufacturer.

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