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Quote: Originally posted by welford on 13/3/2010

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Wouldnt you have thought that Baily as a gesture of goodwill would replace the caravan from stock and take the problem caravan back.  They could then inspect carefully what is and has going on whilst on the production line and then through quality control and finally purchase and use.  If there are lessons to be learnt from any design or workmanship faults best find out now before there are to many more unhappy customers.

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Quote: Originally posted by bev+jon on 11/3/2010

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Heres part of Baileys response by email.

im shocked tbh

<FONT color=#0000ff><FONT face="Comic Sans MS"> With regard to the paint “respray” <SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-STYLE: italic; FONT-FAMILY: 'Comic Sans MS'">there will be times when minor damage is sustained during production. Quite naturally this will be reworked to the required final finish standard and the unit subsequently inspected and released</SPAN>

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well . after much debate at the dealers the van is going back to Bailey for inspection then a decision will be made from there.Met the MD of the dealership who came in especially to see us and made it clear that before a refund or replacement can be given the go ahead , they must at least look closely at the van. He agreed there were major faults ,particularly the repaired area on the panel under kitchen window that appears to have disturbed the inner wall as well , that is bowed over the worktop and is of extreme concern.

Reading between the lines this van wont be repairable , theres too much to be done and i believe at some point we will be offered a replacement or refund.

Just thave to sit tight now for a couple of weeks ands see what the outcome is...

"What they are looking for is to get there money back of bailey and then offer it to you, that way they don't loose anything and you the customer loose your use of the van, loose sleep, loose money, etc. i really find the way you are being treated appalling"

Agree. Might be of assistance to you, if you have not made it clear already, to write to the Dealer to say that their decision to return the Van to Bailey's for its inspection and views are entirely without prejudice to your rights, in law, to have a refund. In that way it is clear that you are not accepting that Baileys decision is binding, in the event that it says that the problem can be remedied.

Phil

im fairly confident we will get either a replacement van or a refund (preferably), we just have to go through this system of the van being checked out down at the factory first.Theres no way they can make good the panel damage without it being noticeable, they couldnt get it right to start with , the only way is a whole new side on it and i cant see that happening, along with a new rear panel and the many other jobs that need doing. Is it worth Bailey running the risk of doing all that work just for it to be rejected again by us because summat aint right ?

however we arent taking anything for granted and will review the matter as and when Bailey or the dealer contact us with a decision as to the next move.

thanks again for all your help , brilliant, all of you

I think things look as though they are moving now Bev and John. The dealers are probably on your side as ours were when we were having problems with our Swift.Bailey are the ones who have to answer to poor workmanship and quality. It is their good name they have to uphold.Now they are having it back to look at it they are obviously now taking your concerns seriously.After our experience we feel that all caravan manufactureres have to accept more responsibility for the odd van or two which slips through the net and has too many faults.They too often hide behind the dealerships.

Come on  Bailey!! Stand up and be counted. Your new range is very appealing , so don't put off potential purchasers with bad aftersales support.

It's fine saying the caravan shouldn't go back to the factory to be rectified, surely if its got as many major faults as are being claimed, it'll be better to go through the proper facility to be repaired than go through a dealers workshop to have the work done.

The reason I'm saying this is simple. The build process of the Pegasus is 100% different than any dealers workshop has had to deal with in the past. IF it has to have a new back panel, it'll have to have a new roof & front panel as well as the whole thing is, I believe, one piece!! 

I have the greatest of respect for our dealer & I know they are very capable indeed of carrying out some serious levels of repairs to caravans, but if I had one of these new build process models with a list of problems as long as your leg, I'd be pleased it was going back to the factory to be sorted out.

Every manufacturer of any type of product is going to have a bad one now & then, we've had rogue lorries over the years that have had serious problems but it's only a very minute percentage of the production numbers & at least this seems to be being addressed. Let's hoe we start to read good results from all the inspections this Pegasus has to undergo when it comes back to the factory. If it's visit is anything like our friends Senator had, it'll be returned to Bev as new.

BB