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Quote: Because the general points about the Sale of Goods Act and customer rights in general need spelling out over and over again until every company starts operating in a decent way to every customer every single time.

Quote: Originally posted by T Wood on 04/8/2014

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Hello I have just read about the problems you are having with your caravan you brought from Glossops, just wondered how you are getting on with things?, as we to have brought from them about the same time as you we have a 2013 Elddis crusader diamond jubilee, we have big problems with a large catchment area of water when it Rains, we made a complaint about this very shortly after purchasing it, also to Elddis themselves the response from both party's is quite frankly a joke, from Glossops none, from Elddis well a trip back up to the caravan show at Birmingham to face them and complain about the way we have been treated, got a small repaire to the roof which made matters even worse, we have exchanged emails on several occasion, but to no avail, they have now told me to put the caravan with the nose down, and that will help with the water to run of the roof and to take the matter up with Glossops Caravans, how do you take the matter up with people that ignore the problems.

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Quote: Originally posted by irmscher001 on 03/9/2014

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Hi all. So sincerely sorry not to have posted for quite some time. Life extremely busy and have been moving on wanting to forget the nightmares experienced.

So, an update following the issues I experienced:

BELIEVE you do have rights, and you can stand up to Glossop. The Sales of Goods Act offers considerable protection to consumers.

Having fought with Glossop with Legal Letters we eventually won and returned the van for a full refund. The refund included all extra items fitted and purchased from Glossop.

An extremely helpful gentleman (he knows who he is!!) helped draft a couple of legal letters which resulted in no other option than for Glossop to back down and refund us.

In essense (don't quote me) if you buy new goods, they should be as new, of durable quality, and free from faults. If you have problems, reject the goods early, don't use them, and tell the dealer you have rejected them. If that fails, consider letting them repair them. This shouldn't cause you considerable inconvenience though, and the dealer should be able to explain exactly what work will be done, how, and prove that they have the necessary skills to repair so that the goods are again as new, of durable quality.

I urge you all with problems to Google the SOGA and study your rights, understand the law!! If necessary, employ a solicitor, you can and will win!

Don't despair guys, keep up the fight. You pay hard earned money for goods that are in good order as expected, don't accept faulty goods.

So what now?? We ordered an Eternity IB4, company went Bankrupt. After initially losing £2500 deposit paid on debit card, we very fortunately got the money back following a lengthy VISA chargeback claim.

Having considered what we wanted, we decided that we wouldn't under any circumstances deal with Glossop Caravans again, but the Schooner offered everything we wanted.

We took a chance and bought a new 2014 Buccaneer Schooner from Pearman Briggs in Cheltenham. It has been an excellent experience dealing with Pearman. They are a small more intimate dealership, the van has overall been much much better, and offered everything we have ever wanted and more.

After consideration my main issues were with Glossop, had they dealt with things correctly, Eldiss wouldn't have deserved such scrutiny. Yes Eldiss do have issues with quality control that needs addressing, but Eldiss can be a decent brand if only they would take more time and effort on construction and quality control. With a decent dealer (Pearman Briggs) I'd say you'll be ok.

Hope this helps, happy vanning all!!