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 Topic: Japanese Caravans Please!
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05/7/2015 at 9:04pm
Location: Nottingham
Outfit: Lunar Solaris 524
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Joined: 21/9/2014 Gold Member 
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I'm back from a wifi free holiday, which was excellent and unfortunately, I'm not in a position to close this matter.
I picked up the caravan on the Sunday (14/6) to drive to Portsmouth and noticed that the door lock looked like it had been forced with a screwdriver. I think the Saleman thought I was being unreasonable when I said I wanted a new lock (barrel and mechanism) as I have previously had a problem with a Bailey Senator door lock, a regular fault I'm told, and they still use the same lock.
Salesman assured me he would speak to Service Department the following day.
Off to France and caravan tows nicely (shock absorbers do make a difference - when you are living in it as well) bed is lovely to sleep in and it was generally fine, good shower etc and only one further fault - one of the gas burners on the cooker won't stay on, which is something that should have been detected on PDI.
After a week, the predictable happened and the door lock failed, leaving me unable to lock the door.
As I was going to leave the caravan in storage in Brittany, there was no way I could do this with an insecure door, which would invalidate the insurance for a start.
After a load of communication with the Service Dept. at the dealers, they managed to get a new lock to a very helpful guy called Clive (Euro caravan Services) who fitted the lock for me on my last day in France.
I then discovered that the awning rail was blocked when I tried to fit the awning rail blocker or whatever it's called.
When I got back, I managed to re-arrange the insurance but couldn't get new for old cover at a reasonable price because of the absence of a pro-active tracker, so only market value cover, which will have to do.
But what the hell, it was a good holiday and another one to look forward to in September.
I intend to keep the caravan for at least 10 years to get my money's worth, so I may get everything sorted out in that time and it should be a good second hand buy for someone.
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jjg
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