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Subject Topic: Disgruntled with Lunar
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PersonJosie050
09/10/2017 at 2:33pm
 Location: Carlisle Cumbria
 Outfit: Lunar Clubman SE Honda CRV View Josie050's Profile View Profile   Reply to Josie050 Reply   Quote Josie050 Quote  
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Thankyou for all your interest, a very topical subject! We have started the ball rowling with a second call to the dealer and speaking with a gentleman who deals with the warranties. He has agreed to looking at our caravan and taking photos to send to the manufacturer for their opinion, fingers crossed. I will give you an update as to our progress!


PersonThe Vicar
09/10/2017 at 3:25pm
 Location: Suffolk
 Outfit: Coachman Pastiche 525 4 View The Vicar's Profile View Profile   Reply to The Vicar Reply   Quote The Vicar Quote  
Joined: 20/3/2009

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Thank you very much Ian, very helpfull

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PersonRustybrown
06/1/2018 at 2:10pm
 Location: None Entered
 Outfit: None Entered View Rustybrown's Profile View Profile   Reply to Rustybrown Reply   Quote Rustybrown Quote  
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I own a 2016 Lunar Clubman SB,first service Feb 2017 found damp ranging from 28/60 % I waited seven rmonths for repair just three months later second service this week shows damp all along the caravan an 40% in a floor section. Presumed another lengthy wait. However I have had enough and will be following a route for rejection. I was in touch with a manager at Lunar last year and he told me he 'had a team looking at the problems I had' . It was not long before such correspondence ceased. Would I buy Luner again certainly not. Yet this van suited all our needs. We have had a multitude of warranty issues which have been repaired, however many should have been subject to Quality Control before leaving the factory.


Persondavid8858
06/1/2018 at 7:37pm
 Location: Teesside
 Outfit: Lunar Clubman SI H View david8858's Profile View Profile   Reply to david8858 Reply   Quote david8858 Quote  
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I must have been lucky! We bought our van new from the show at Cottingham from a dealer some distance away stating to both that dealer and Lunar that the local dealer would be servicing the van. This among other things was a condition we placed on purchase.

Local dealer picked up a fault which we hadn’t eve noticed on its second service, it’s a 2016 Clubman SI model. Dealer took piccies which Lunar rejected so dealer sent someone to the house to take further pics which Lunar accepted.

My mate had a Lunar from new from same dealer and wouldn’t have either another Lunar van or a van from said dealer ever again.

In our case the part is on order (a complete back panel to be replaced because of 3 tiny cracks at mot 1/4 inch each), lead time is 12 weeks and dealer will contact us to get van in to fit new panel.

I’m very happy with the way both Lunar and local dealer have dealt with this. Hopefully the repair will be successful so We can go caravanning from July onwards when I retire and start taking longer caravan breaks in Europe!

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Best Regards

David


Personiank01
07/1/2018 at 12:51pm
 Location: Worcestershire
 Outfit: Buccaneer Cruiser View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
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Quote: Originally posted by Rustybrown on 06/1/2018
I own a 2016 Lunar Clubman SB,first service Feb 2017 found damp ranging from 28/60 % I waited seven rmonths for repair just three months later second service this week shows damp all along the caravan an 40% in a floor section. Presumed another lengthy wait. However I have had enough and will be following a route for rejection. I was in touch with a manager at Lunar last year and he told me he 'had a team looking at the problems I had' . It was not long before such correspondence ceased. Would I buy Luner again certainly not. Yet this van suited all our needs. We have had a multitude of warranty issues which have been repaired, however many should have been subject to Quality Control before leaving the factory.


If the caravan is on HP notify the finance house regarding the issues and that you want to reject the caravan as unfit for purpose. Remember you have to give the dealer one chance to repair within a reasonable time and if that repair fails then you have strong grounds for rejection. BTW IMHO reasonable time would be a month to 6 weeks and not longer.



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