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Subject Topic: Bailey Alu-Tech Caravans, Leaking Water.
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PersonOwlKandS
12/9/2016 at 8:59pm
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Hi Peter J - yes it's a pity that all #AluTech Owners with #wateringress problems don't get together on this problem. Not exactly sure how to contact you direct?? I'm totally amazed that the caravan industry gets away with this - the financial industry I work in is so regulated, I just presumed in this day and age customer service and manufacturing faults would be taken very, very seriously by a big company like #Bailey who have had the #Queen call in!!! God help the poor wee souls out there who are not on the internet, and are being fobbed off regarding this and have neither the ways nor the means to complain. I have spent the best part of 2 weeks putting my complaint together - printing photos - emails - letters and I'm only at the beginning of the process.

To those of you who have no problems with Alu Tech - be very very thankful.


Personfaldocourt
12/9/2016 at 10:57pm
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My unit is an earlier shell. It is the Senator series 5 built in 2006. But the same problem
As I have stated it is time we the owners got together and made the Industry meet its obligations regardless of the units age


Not sure how we could muster the army but it must be done
My contact details are
Peter J Johnson Heron Lodge Farndon Hay Cheshire CH3 6QW M 0797 5816382
Good luck
Regards
peter J.

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Peter J.


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PersonGearstones
30/3/2017 at 4:34pm
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I have a bailey rimini had damp in bathroom when we went to collect I found damp with my damp meeter in under bed area they wouldn't let us leave it we had to take it 30 mile home and wait months before we could take it again when we collected it it had been serviced and they found damp again in the bathroom floor which they had done a few months ago my brother in law had the same trouble with van they where trouble from the start they are only 3 year old were do we go from here my contact e mail is liz.hesmondhalgh at hotmail.co.uk


Personfaldocourt
30/3/2017 at 5:00pm
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well that is exactly what all of the manufacturers are relying on---that we are all individuals without the clout to sue them big time. It is a national disgrace and trading standards state that the whole mess is just too much for them
It is time that the caravan Club and others mustered their guns and got stuck in./ If you make a product that isn't fit for purpose "free from water leaks then you should be sued no matter how old the van
My contact M 0797 5816382kt

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Peter J.


Personmalcolm bray
03/4/2017 at 12:09pm
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Hi we recently brought a Bailey vigo 2016 van from new only to find out that it had water ingress from the roof strip. I have now taken the caravan back to the main Dealer for repair . but I also contacted Bailey who have said that they have had a number of Bailey vans with this problem and have identified that the roof strip is not bonding. so they now fit a wider roof band to stop water ingress, on new vans
be aware do not buy a Bailey caravan 2016 as the dealers are aware. but you will have all of the hassle of trying to get an exchange or repair.
Bailey do not seam very helpful just telling you to contact the main dealer.
I hope this stops any body from also getting ripped off. I am still trying to get my van repaired
malcolm   


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Personalan29
03/4/2017 at 12:13pm
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Do they not test the design of their vans?
Thank God they aren't building airoplanes.


Personfaldocourt
03/4/2017 at 1:02pm
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Thanks for the email
My contact number/s are 01829 271717 fax and phone also M07975816382; e-m peterjjohn at tiscali.co.uk
This problem is year long over many years and as with mine which is not an alutech spec, it should become a national responseresolution matter with all owners, the trading standards and member bodies like the caravan club, mounting a campaign on water ingress as being unacceptable. There is a law here in the UK regarding "inherent fault responsibility"' That law covers all manufacturers of merchandise and I believe that is the way forward. It isn't just Bailey it is all makers. How can they duck and dive like they do year on year, we need to fight to protect all owners and stop the makers using their warranty clause "all vans must have a damp check at service intervals" as a cope out. Most owners do their own servicing,the ones I have known have done. My thoughts relayed under the "inherent fault law" is that if you make a product that is to be used outside it must be weather proof or you are in breach no matter how long the product is in service; my submissions to Bailey were dismissed in that the van was out of warranty, end of story. For any maker to get out of their responsibility for not ensuring the product is fit for purpose are in my view unfit to make and should be accountable.How we can proceed I am unsure. A hungry trading standards officer would be a good start, which could in turn embarrass the CC to get on board.
Keep in touch
Regards
Peter Johnson.
Regards
Peter J.

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Peter J.


PersonOpensauce
03/4/2017 at 2:02pm
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One way to look at this is start with Vanmaster & work downwards. Read their website & see what they are about. There is nothing unusual about the construction of the caravans. The design & construction method is entirely conventional.

So it's all in the building of the caravan & the servicing of the caravan throughout it's life. Doing it the Vanmaster way will give you a caravan that will last almost forever & the cost is roughly double the large brands. I'm sure that even a Vanmaster that was not serviced at all or serviced badly by a ripoff workshop would leak eventually though.

They could try this at Bailey & Swift. Slow down the production line by a factor of 10. Colleagues on the production line would carefully check their work at every stage of production. Designers could look at every stage of construction & add improvements without considering the cost factor.

Every finished caravan would be minutely inspected. Every appliance would be checked & working. They would only be sold through dealers that had invested large amounts of money on workshop facilities & staff training.

Every caravan would be serviced annually including comprehensive damp check with full reseal done at 10yrs.

The caravan industry is not large enough & global enough to afford sort of R&D available to car manufacturers. Nor can it afford the investment required for the almost fully automated construction methods that have hugely improved the build quality of mass produced cars in the last couple of decades.

So we are left with mass produced handbuilt caravans. Which is a contradiction in terms really. To have handbuilt quality you need skilled craftsmen with time to fully employ their skills. To have mass produced quality you need robots.

All the faldocourt post is really saying is that the UK caravan industry as it is today should be closed down because it is not fit for purpose. Unfortunately it cannot be made so unless one levels the factories & starts from scratch.

From production to delivery by the supplying dealer the customer relies on being lucky enough to acquire a caravan that has managed to catch all production operatives & main dealer staff on a good day. To get more consistency more automation & more & better paid staff are required throughout the whole chain.

Post last edited on 03/04/2017 14:09:20


PersonOwlKandS
03/4/2017 at 2:43pm
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Hi everyone - just an update on our long battle with Bailey - you can watch our You Tube videos and they may give you some idea of the fight you will have on your hands if you buy a Bailey with Water Ingress - we are now 6 years with a Bailey that has had this problem from inception - and Bailey's answer is to send a team over again to try repair no 4. They already sent a team over on 14.12.16 to repair and we have had the caravan serviced in February 2017 where damp ranging from 30 - 50 has been found along the whole front of the caravan. Also just found two screw nails sticking out were shower was taken out and in again in order for them to replace the vinyl in the caravan - one panel of wood ruined and a health hazard to our young grandchildren who could rip their hands on them - screws used to long - came out the other side!!

https://www.youtube.com/watch?v=YzdJbaOuXew
https://www.youtube.com/watch?v=ZtZzXi3g4SA
https://www.youtube.com/watch?v=PL--M96Avfc

So much for Bailey Warranty "In this way we not only ensure long-term peace of mind but also enhance the re-sale value of your investment" We have a caravan that no one will buy because of the damp and as for long term peace - 6 years of worry is all we have got!!! Thanks Bailey.....oh .....and by the way....we are still waiting for their Repair Manager to ring us......that was promised on 31.1.17 or ASAP.......it's now 2 April 2017.......we are still waiting.    Loads of emails/hours spent on this, and now they tell us they think it's the awning rail, and we are going to have to empty the caravan again and take it a 100 mile round journey and at great inconvenience to the Bailey Registered Dealer again were Bailey Factory Engineers will come and take over the workshop for a few days....and oh yes......not a bit of a word about the inconvenience we have had!!!! We are sick to the teeth. Good luck to you all.

-------------
OwlS+K


Personfaldocourt
03/4/2017 at 2:49pm
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AMAZING>>>>>>>>>>>>>>>>>>>>All we as caravaners want and need is a product that meets trading standards rule of law "fit for purpose" for its foreseeable life and makers aren't doing that. It is not down to servicing, no amount of servicing as proven, will eliminate bad construction/design. If a tent leaks it is replaced as faulty/because it is defective, that is the same rule for a caravan, but the makers cop out is this stupid rule about damp check/s. Perfect the design and implement the change to the construction. Recall all vans that are defective and repair them accordingly. If we the owners formed a fighting campaign, all of these cowboy makers would have to sit up and change their attitude and comply
or get out of the game.Simple really, it is called responsibility for what you make. Until such time as we the buyer gets tough, they will go on in their same old way.
Regards
Peter J.
thek icd

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Peter J.


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PersonOpensauce
03/4/2017 at 4:14pm
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Best they get out of the game then because plainly they can neither build a caravan properly or even repair one properly despite repeated attempts.

How tough can the buyer get? Fact is there are not enough faulty caravans & not enough bad main dealers to make a difference. My neighbour bought a new Swift & after 2yrs the roof leaked. Local main dealer took caravan into workshop promptly & did a competent warranty repair. A year later they traded it in for a new Bailey which they have now had for 2yrs & they think it's the bee's knees.

Me? I will stick with my '95 Abbey £1000 ebay bargain & good for plenty of years yet. I've got plenty of tools & know how to use them though.


PersonDavo74
29/5/2018 at 10:47am
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Hi I also have a leaking alu tech shell they replaced the floor and it leaked again now it’s gone back to Bailey to be put on a jig to test the water proof integrity. If they can’t fix it for the third time they will have to right it off. Contact me if u like
Thanks dave


Personfaldocourt
29/5/2018 at 11:31am
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Good luck Dave. Hope it gets written off and you regain your investment.
Bailey should be put before the courts for all the failigs and heartache they have caused along with other manufacturers that fail to make a caravan that doesn't leak. It is a national disgrace. The problem is that none of the caravaners organisations and the trading standards will unite to take them on. As individuals they know that we cannot afford the courts anymore
Best regards
Peter J.

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Peter J.


PersonOwlKandS
29/5/2018 at 12:19pm
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Hi everyone....we are still fighting re our damp Bailey caravan and thanks to the Caravan and Camping Club's Legal Advice Line - we were advised to check our House Insurance to see if we had Legal Expenses Cover on it. We did, and we have.....so we are now taking the matter to court. My advice to anyone who discovers damp in their caravan - reject straight away - otherwise you will face years of repairs (we are into 7th year of ownership and 4th repair - last repair - caravan was taken to Bailey factory for 6-8 weeks....turned into 18 weeks).....the nature of the product is that it is only used for a few months each year, so problems sit like a ticking time bomb till next service. Dealers/makers play on this. 2nd piece of advice.....if you are getting nowhere with repairs - check your House/Buildings...basically any type of insurance you have (does not need to be the caravan insurance) and see if you have Legal Expenses on any of them and take the soinso's to court. Good luck to you Dave.... hope you get it wrote off....we have never been given that option.....so that's a good thing for you.

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OwlS+K


Personmisterg
29/5/2018 at 10:16pm
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I have been through this.The dealer and manufacturer were less tan honest but I went via s75 re credit card co and they paid me compensation.
I find it sad that theCaravan and MotorHome Club don’t tackle major problems like this.

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Mister G


PersonOwlKandS
09/5/2019 at 4:41pm
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Update on our Damp Bailey.....after going down many avenues with the Bailey Factory and the Independent Dealer we got advice from the Caravan and Camping Club Legal Advice team to check our "House Insurane" for Legal Assistance. We did and we had it, so we took the case to court, but it was settled out of court almost 7 years after we bought the flipping thing. We lost out big time, but had to go with what the insurers told us was a good deal. The independent dealer bought the caravan back from us, but we had some of the court fees to pay ourselves, and the mover (which we had added ourselves) was also part of the deal. We ended up with enough money left only to buy us a 2008 model (ours was a 2010) model. The independent dealer picked the caravan up from us am and by pm they had it for sale on their web site for £2,500 more than they gave us and it had 4 repairs and still was leaking!!.
We set about looking for another caravan, found 1 private sale - got independent PDI done - damp found (had been serviced in June Last - no mention of damp) - weeks later we found a local dealer with the same year/design - rang to enquire - discovered it was the same caravan we had looked at only £1,000 cheaper - dealer insisted no damp in it - I told him otherwise!! We looked at 3 more caravans (most of them serviced recently) owners not made aware of any damp - all had damp. Eventually we found a DRY caravan and have just taken ownership of it last week. Thought we would never caravan again such was our discuss with the industry - but fingers and toes crossed now after 7 long years of packing and unpacking a caravan for repairs, that we have got a good one. My advice - if you have a dry caravan.....hold on to it.

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OwlS+K



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