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Quote: Originally posted by sandgrounder52 on 04/7/2017

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Kitchen wire baskets!
MrPooter and I have just been on the phone with our dealer. The Basecamp is going in to have some of our issues sorting out (hooray). The conversation turned to kitchen baskets and, apparently, although our printed Basecamp brochure mentions them they are not in the latest version on the Swift website.
So, if you had your heart set on wire baskets for the kitchen (we didn't) you're probably going to be disappointed!

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Quote: Originally posted by IDB1 on 13/7/2017

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Hi
We’ve just returned from a six week trip with our Basecamp. Through the tunnel, France, Belgium, Netherlands, Germany to Denmark, over the bridge to Sweden, Stockholm, Oslo in Norway then slowly home via a longer stay near Amsterdam.
Apart from some very minor niggles the Basecamp is great. Towing was no problem – although fuel consumption inevitably poor when driving into strong headwind!
We particularly enjoyed using our bikes where the infrastructure and attitude to bikes is properly considered.
The awning big and heavy to erect but worth using when staying a few nights, we had no real problem fitting it into the provided pitches.
TV arial worked fine although we mainly watched recorded material as we can only understand English.
This was our first major trip with a caravan and was a great experience and will be planning the next one soon.

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Quote: Originally posted by Norfolk Sheep on 15/7/2017

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I cannot believe that I've been completely blocked from returning an item, fit for purpose or not - or in my case not fit for purpose if the purpose is to have an erectable useable awning....

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Quote: Originally posted by Westward on 17/7/2017

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Quote: Originally posted by Norfolk Sheep on 15/7/2017

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I cannot believe that I've been completely blocked from returning an item, fit for purpose or not - or in my case not fit for purpose if the purpose is to have an erectable useable awning....

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Does the Sale of Goods Act not apply in this case? If not, why not?

If it is not fit for purpose, write them a letter telling them you are rejecting the product under the terms of SAGA, inform them that you expect a response within 10 days, tell them that you will initiate a Small Claims Court proceeding if you are not given a full refund. This is what the Act is for. Terms and conditions imposed by manufacturers do not supersede the law.

The only potential problem I see is that if you have already used it for some time, you may be deemed to have accepted the product to all intents and purposes.

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Quote: Originally posted by Norfolk Sheep on 17/7/2017

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The problem is that neither Swift nor the dealership seem to accept the responsibility of being the retailer!

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Quote: Originally posted by Norfolk Sheep on 10/7/2017

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Hmm, think I made a boo boo with the awning Far too big for one person to manage - for starters I can't reach the channel without a step ladder (even Sir with his 6ft plus couldn't reach using the van steps!) Yes, it's huge and gives so much extra space but for just me and one or two dogs it's unmanageable (and I think even my mates at dog shows would be pretty fed up after two or three goes at helping!) So, will be trotting back to the dealers and doing my best helpless female impression in the hope I can get a direct swap for something more useable or even with some spare cash back! I could kick myself, I really could....

EDIT - just had a major brainwave - I already have a Khyam screen house (standard judge's equipment at shows!) which may just work as an extra room (they are very spacious) Obviously it won't attach to Billy but it might just do the job. Will consult with my Technical Expert later!

Post last edited on 10/07/2017 00:34:44

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