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Thats terrible. We have been to loads of different sites and have never been ask to pay up front, sometimes a deposit sometimes nothing.

Are they part of a caravan club as I would be finding someone to coplain to even if you go to Trading Standards.

Good luck and let us know what you decie to do.

Annamarie

absolutley agree have never had to pay up front and I wouldn't either !don't mind paying a deposit and risk losing that if the weather is really bad .

The day we were going was the weekend of the floods and we recieved a call from the site saying they had to cancel our reservation because they were on flood alert. They didnt want to refund the money so asked if we would re ......

they cancelled,so your money should be repaid in my book.

Can you name and shame??

Mr Ulti-Mate

It will prob. be the case that they entered into a contract with you to provide services and they cancelled. They broke the terms of the contract. Where it may get sticky is that you then agreed to alternative dates. Had you just said no, we can't make any other dates, then you'd have been literally home & dry. I have found Consumer Direct to be very helpful on this sort of issue. Their website will give you the numbers you need. I think the campsite is bang out of order for doing this to you. Good luck and hope you get your money back.