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Subject Topic: Riversway Leisure Delivery Post Reply Post New Topic
Personecclesman
05/7/2007 at 6:17pm
 Location: Fife
 Outfit: Sterling Eccles Sapphire View ecclesman's Profile View Profile   Reply to ecclesman Reply   Quote ecclesman Quote  
Joined: 06/1/2005

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Placed an order with Riversway Leisure on Sunday for a Como sun canopy to take with us on Saturday. They 100% guaranteed us it would arrive in plenty of time for our holiday. Didn't arrive by today so I called them so get the story. "Yes sir, no problem the canopy is in our warehouse now sir and will be dispatched within the next 48 hrs."

You know I was happy to hear that don't you. So I expressed my dissatisfaction stating the blindingly obvious i.e. in 48 hours we will be getting ready to set sail on the North Sea and that they categorically guaranteed we would have had it well before we set off.

"Sorry Sir but there is nothing I can do about it."

To which I replied, "You have the canopy in the warehouse and it is ready to send out?"

"Yes sir"

"Well make sure you send it so it arrives before we go."

"The best I can do is send it first thing tomorrow by Inter Link to arrive before 12 noon Saturday"

Bottom line is I have accepted this even although it delays our departure from Fife but will still leave plenty of time to get to Hull by 7.30 latest for check in.

My first complaint is that they should never have promised the delivery time if they couldn't deliver and secondly should not have said there is nothing I can do when clearly there was - i.e. send it overnight courier - at their expense I hasten to add.

Right that's that off my chest. As you were campers


PersonJan P
05/7/2007 at 6:20pm
 Location: Herefordshire
 Outfit: pennine pathfinder 2003 View Jan P's Profile View Profile   Reply to Jan P Reply   Quote Jan P Quote  
Joined: 22/6/2003

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We ordered our cadac from them on Sunday and it arrived yesterday.

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Good friends are hard to find, difficult to leave and impossible to forget.


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Personecclesman
05/7/2007 at 6:23pm
 Location: Fife
 Outfit: Sterling Eccles Sapphire View ecclesman's Profile View Profile   Reply to ecclesman Reply   Quote ecclesman Quote  
Joined: 06/1/2005

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Lucky old you Jan

That's what we were promised too. I wouldn't have ordered it otherwise.

hey ho.


Person3004steve
06/7/2007 at 6:16pm
 Location: West Yorks
 Outfit: Audi A4 and Bailey Pageant View 3004steve's Profile View Profile   Reply to 3004steve Reply   Quote 3004steve Quote  
Joined: 11/7/2006

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I was refunded postage cost after waiting weeks for a battery box from them.



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stevet


Personecclesman
06/7/2007 at 8:51pm
 Location: Fife
 Outfit: Sterling Eccles Sapphire View ecclesman's Profile View Profile   Reply to ecclesman Reply   Quote ecclesman Quote  
Joined: 06/1/2005

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Well wait for it folks. Got a phone call from them at 2pm saying sorry the canopy in the warehouse is a 7m not a 6m can we just send that to you no extra charge. Jesus! it's like buying a fair of size 9 shoes and them saying when u go to collect them sorry we've got you a 10 instead but it's ok we wont charge you anymore for them!

How they then expected to get the bloody thing here before 12 tomorrow is a mystery too.

Anyway, order cancelled and I will NOT EVER use the company again. To make and break promises twice in a week tell me all I need to know.


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Personecclesman
26/7/2007 at 2:44pm
 Location: Fife
 Outfit: Sterling Eccles Sapphire View ecclesman's Profile View Profile   Reply to ecclesman Reply   Quote ecclesman Quote  
Joined: 06/1/2005

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Well we had to leave for Holland without a canopy but managed to by an Omnistore 3m in Edam. Fantastic so all's well that ends well.


Personpamanddoug
27/7/2007 at 9:47pm
 Location: plymouth
 Outfit: fiat trigano tribute 665 View pamanddoug's Profile View Profile   Reply to pamanddoug Reply   Quote pamanddoug Quote  
Joined: 24/2/2007

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I had the same sort of problem I ordered a starcamp 390 awning in mid may ,was assured that it was in stock and would be delivered within seven days. Talking to a mate he said he had orderewd the same awning from a dealer and was told it would not be in stock until the end of may at the earliest. Riversways answer was sorry someone should have told you, so I cancelled and bought locally  cheaper (no carriage to pay)


PersonThe 2 Tops
28/7/2007 at 12:41pm
 Location: None Entered
 Outfit: Swift Challenger Sport 524 VW Carave View The 2 Tops's Profile View Profile   Reply to The 2 Tops Reply   Quote The 2 Tops Quote  
Joined: 01/8/2006

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We almost ordered 2 Lafuma recliners from Riversway.  The only reason we went elsewhere was because they did not have the fabric pattern that we wanted.  The alternative company was www.garden4less.co.uk and they delivered via Parcelforce within 2 days of ordering.  Parcelforce also have online order tracking facilities.

We usually get a Riversway circular with our C.C. mag, and always peruse it to see if there is anything we require.   Thanks to the experiences reported on this thread, any future Riversway circulars will go straight into the recycling bag.  Just shows how useful these forums are for warning fellow campers about unreliable dealers.   Keep up the good work.

Bertie.



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The 2 Tops



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