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I sent ours in with a letter from the owners who had not registered it, along with the original certificate which proved it was owned by relatives of the people we bought from and the numpties only went and registered it to the previous owners instead of us despite my detailed letter explaining the situation.  DOH.

Ali

Got new Lunar caravan at the beginning of June 07 and no CRiS documentation yet. So e-mailed HPI/CRiS and was informed that they have had no paperwork from dealer yet. When I first got the van, with my caravan paperwork/manuals etc., was included unsigned PDI paperwork, which a copy of, should have been sent back to Lunar. I sent this back to the dealer in the hope that this would be filled in and sent to Lunar.Also I had to request warranty book, which was sent undated and stamped. Again this had to be sent back for them to complete.

Although you are paying new car prices for new caravans the after sales service is very primitive.

I would rather deal with the paperwork than trust the dealer, and having to chase after the dealer all the time doen't inspire me about warranty issues that could come up.

CRiS on their e-mail said once the paperwork was with them the CRiS documents would be sent out quickly.

We did inform CRIS, but could not give them the registration documents because they blew away in the 80mph freak winds we experienced, which caused the accident. (one gust and it was over!)  I can only assume that a prospective buyer is doing a search.  Our van was a complete right off with a twisted chassis, but everything inside was only two weeks old and perfect, so lots to salvage.  It was very sad to go to the caravan cemetary to collect our belongings.   Abbey vans must be well built to  turn over, skid along the road, and then be righted and stay in one piece.  We thought that our belongings would be scattered far and wide when it was put back on its wheels. It took courage to tow again and we don't do wind any more!!

We also had problem after problem with CRIS which meant we couldnt insure our caravan for 2 months, we were very anxious during that time... the insuers wouldnt touch us until CRIS sorted the registration transfer from my parents to ourselves

I had to make phone call after phone call and write several letters( inc one from my parents confriming a change of ownership), they cashed our cheque and then couldnt find the payment. In the end I said "Look, after the inconvenience weve already had should we really have to go back to our bank for a statement about the cheque, given thats the only thing now holding things up??"Fortunately the guy on the phone agreed we'd suffered more than enough agro.

They took weeks to answer our letters desoite us sending things the second they asked for them- utter nightmare and given they are the equivalent of the DVLA for caravans they need to seriously look at their procedures.