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Topic: Dangerous fixed bed and leaky Lunar
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04/4/2008 at 11:49am
Location: South-East Outfit: None Entered
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Had our van just under a year, a Lunar Solaris 3.
We bought it brand new £15,000, other half was just outside getting van ready for our trip away to Sandy Balls on Monday. He has come across damp in our bedroom and the bed was held on by staples and just about to collapse. £15,000 for a fixed bed held together by a few measly staples????
I wonder what Lunar have to say about this?
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04/4/2008 at 12:01pm
Location: Redditch Worcestershire Outfit: Mooveo Motorhome F camper & Static
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Blimey! Good job he checked it, I'd get down to the dealers straight away, Try not to let it ruin your holiday though, If they can't get it in straight away get it booked in for as soon as you get back.
------------- Never take life seriously. Nobody gets out alive anyway.
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04/4/2008 at 5:27pm
Location: South-East Outfit: None Entered
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Quote: Originally posted by gazmister123 on 04/4/2008
Blimey! Good job he checked it, I'd get down to the dealers straight away, Try not to let it ruin your holiday though, If they can't get it in straight away get it booked in for as soon as you get back.
I'm not sure if we will be able to go away as the bed isn't safe and we wouldn't all fit on the double at the other end of the van and we have no awning.
Lunar were not particularly helpful when we phoned them earlier so we phoned the place where we bought the van and they were not surprised when we told them what was wrong with the van, he had heard of dodgy beds before!
I just can't believe the shoddy workmanship of our van considering what we paid for it. We are extremely disappointed.
I just wish we had kept our Swift, we had no problems whatsoever with that van.
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04/4/2008 at 7:29pm
Location: Cheshire Outfit: Compass Connoiseur 490 5 + Volvo V70
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You must be gutted!!! I'm so sorry.
It makes me so cross when there's no quality control on the stuff we buy with hard earned/saved money.
At least the bed didn't collapse while you were in it, so no one has been hurt.
I really hope Lunar step up and get everything sorted quickly.
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04/4/2008 at 7:40pm
Location: KENT Outfit: BAILEY PEGASUS 534 DIESEL HONDA CRV
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Not 'fit for purpose'. It really is worth taking advice and guidance from Consumer Direct. You have a very good case for full refund.
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04/4/2008 at 8:10pm
Location: Norf Outfit: Elddis
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Not wishing to judge.. but I bet the dealer didnt mention this thing they knew so much about when you bought it did they?
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04/4/2008 at 8:18pm
Location: Southampton Outfit: Swift Challenger 570SE & Kuga 2l TCDi
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Give Lunar a chance to put it right I say.
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04/4/2008 at 8:31pm
Location: South-East Outfit: None Entered
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Quote: Originally posted by Rizzo on 04/4/2008
Give Lunar a chance to put it right I say.
Unfortunately they didn't seem interested, they just told us to take it back to the dealer.
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04/4/2008 at 8:41pm
Location: Southampton Outfit: Swift Challenger 570SE & Kuga 2l TCDi
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The dealer will put it right under warranty on behalf of Lunar once they have received a report and given the go ahead for the works. That's how it works I'm afraid.
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04/4/2008 at 8:44pm
Location: Outfit:
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I'd be gutted too, hope you get it sorted.
Ali
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04/4/2008 at 9:26pm
Location: None Entered Outfit: 07 Lunar Quasar 615 2.0tdci Smax
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Quote: Originally posted by loopylou007 on 04/4/2008
Quote: Originally posted by Rizzo on 04/4/2008
Give Lunar a chance to put it right I say.
Unfortunately they didn't seem interested, they just told us to take it back to the dealer.
They are correct, its the dealer who sold you it, as with the snapped off wheel thread.
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05/4/2008 at 4:25pm
Location: Ayrshire Scotland Outfit: Santa Fe CRDi + Swift Conqueror 645
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Yes, your complaint is against the dealer, not Lunar.
------------- David.
I used to be indecisive, but now I'm not so sure!
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