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Hmmmm, have you tried ringing Bailey direct and explaining your predicament?  They might be able to intervene.  Check your insurance to see what it says about ruined contents perhaps?

Good luck.

Ali

If you got no satifaction give  Kelly a ring on this number:

e-mailing helpline at bailey-caravans.co.uk or by telephoning 0117-3052939. This service is widely advertised, has been available for a number of years and remains the most effective and efficient method of making contact with us.

Update on the above.  Nick howard managing director has emailed me today saying they are now going to replace the top skin of the floor???

Also going to reimburse me for damages aswell.

Like the response you have got from Bailey themselves.Wish Swift had the same customer contact. They don't want to know if you have problems with a new caravan. They tell you to contact the dealer.We are having ongoing problems since new with our caravan.We are not going to give up. We feel we should not have to put up with all the problems we have had with our caravan since new and now damp. We bought a new caravan so we wouldn't have problems!!!! It's a pity beacause we love the caravan and the layout but it's just not the same now. All the excitement we had in saving up and splashing out on a new caravan has gone.It seems as though it has been pulled apart and put together again since we bought it last year. Swift should stand up and be counted. £14000+ is a lot to pay for a faulty caravan. It was sold as a new caravan not as damaged goods.