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 Topic: Elddis Avante cracked shower tray
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08/6/2017 at 11:54am
Location: Derbyshire
Outfit: Elddis accordo Motorhome
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Our tray cracked round the plug hole at 18 months old, usual problem, no support under it and only 2mm thick plastic. fixed it myself with an acrylic disc and sikaflex. There was no point in fitting another sub standard tray, it will only crack again. Plus god knows what kind of mess the 'tradesman' would have made of it.
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10/8/2017 at 9:16am
Location: Worcestershire
Outfit: Buccaneer Cruiser
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Quote: Originally posted by Barnji on 08/8/2017
Hi. I know your problem was in 2008 but I've just bought a second hand 2013 xplore 304 and my shower tray has cracked round plug hole in exact same way you describe! I don't have an able hubby so am interested to know if you took the matter further with eldiss.
I'm devastated as happened in our first week away! Any help would be gratefully received!
Thanks
Barnji
If you bought from a dealer in the last 6 months get the dealership to do the repair FOC.
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29/8/2017 at 9:41pm
Location: Worcestershire
Outfit: Buccaneer Cruiser
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Quote: Originally posted by bronson2015 on 29/8/2017
Hi l have just read of your problems with the shower tray on your Majestic 125, our 125 which we also purchased from Marquis of Poole has today been into them with the same problem. They took some photos saying that it should be covered, but have have phoned back this afternoon to surprise surprise say it was not covered and it would cost £755.00 to replace it.
I was wondering if you have had any luck with the repair on you motorhome.
Not your problem if it is not covered as it is the responsibility of the dealership to rectify the problem depending on how long ago the unit was purchased.
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30/8/2017 at 4:57pm
Location: Derbyshire
Outfit: Elddis accordo Motorhome
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Got the acrylic disc from eBay. Elddis specifically exclude the shower tray from the warranty, I think they might give 12 months on it. Shows they know it's not going to last long.
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31/8/2017 at 8:29am
Location: Worcestershire
Outfit: Buccaneer Cruiser
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Quote: Originally posted by fleck2 on 30/8/2017
Got the acrylic disc from eBay. Elddis specifically exclude the shower tray from the warranty, I think they might give 12 months on it. Shows they know it's not going to last long.
A warranty is actually a meaningless piece of paper and carries no weight in a court of law as legislation like SOGA and CRA 2015 over ride any warranty. A warranty is in addition to your rights. It is the responsibility of the dealer to do the repair.
Just maybe if more dealers were forced to do and pay repairs not under "warranty", they would put pressure on the manufacturer to produce a better product! Pigs may fly as long as a dealer gets away with fobbing off the consumer.
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01/9/2017 at 8:31am
Location: Worcestershire
Outfit: Buccaneer Cruiser
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Quote: Originally posted by bronson2015 on 31/8/2017
Hi, unfortunately our motorhome was 3 .weeks past the year since we purchased it, i have since posting borrowed a welding gun from work and repaired it with some ABS rod, also injected expanding foam in the void under the tray. Cheers
It would have been covered under CRA 2015 regarding durability etc. The bonus is that the Internet is full of complaints about cracked trays which would have demonstrated an inherent fault. As you have done the repair yourself this may create problems if you have a damp issue in that area as it may not be covered. CRA 2015 states as follows;
1 Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
2 Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
3 It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
4 If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
5 For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
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