Message Forums

You sound as determined as we were Andy.You want what you paid good money for and expect nothing less.We eventually got our van changed but it took a lot of time, telephone calls, letters , journeys backwards and forwards to the dealers(75mile round trip), lost holidays and sleepless nights.It is time the manufacturers stood up to their responsibilities.Unfortunately the dealer is the one the contract is made with and they have to sort it out.We took legal advice and the next step was court proceedings but fortunately the van was changed.Quality control is lacking in many cases.Our two caravans were entirely different in build quality but both fro the same place(Cottingham). The men/women who built our latest caravan took care in what they did. We haven't found any slipshod work in this one as we did in the other.They should get rid of the workers who do not take pride in what they do.It would save a lot of money in the long run and they would have more satisfied customers.

Hi path20,

I am indeed very determined as I do not want another 3 years of the same situation we have both suffered. They have the ultimatum of yet another replacement or a full refund. They say they need to talk to Swift which I am sure they would want to do but I have reminded them that my contract is with them and not the manufacturer (Swift are apparently on summer shutdown at present).

Andy