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Subject Topic: Super service Post Reply Post New Topic
19/9/2008 at 1:00pm
 Location: lancs
 Outfit:  Ford Mondeo Elddis Avante 482
View fdoolz's Profile View Profile   Reply to fdoolz Reply   Quote fdoolz Quote  
Joined: 17/8/2003

Standard Member
Standard Member

Forum Posts:   81

Site Reviews Total: 1
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I had towbar fitted by a firm in the Northwest 2yrs ago, I started to have a problem with the centre strut it had washers instead of spreader so yesterday I gave them a call, the reply I got when I got thru was sorry sir they went bust but "WE " can call and fix it but you will have to pay callout charge, my anwser no thanks, as it was a Towsure towbar I then rang them to ask how I could fix it they asked me to call back so they could advise me, when I rang back they asked for my name and address which I thought was strange I had only rang for info was then told they would post new strut to me right away. 8.50am THIS MORMING knock on door new stut, can anyone beat this for service ? Thank you TOWSURE


19/9/2008 at 6:38pm
 Location: Chorley
 Outfit:  Sterling 480 Continental - VolvoV90
View rustyfrog's Profile View Profile   Reply to rustyfrog Reply   Quote rustyfrog Quote  
Joined: 21/4/2008

Platinum Member
Platinum Member

Forum Posts:   1266

Site Reviews Total: 9
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Nice to hear of a company that still believes in customer service.

Well done Towsure!

-------------
I started out with nothing and I've still got most of it left - Seasick Steve 2008


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19/9/2008 at 10:44pm
 Location: Yorkshire
 Outfit: Back to Tenting in a Cabanon
View charlichoo's Profile View Profile   Reply to charlichoo Reply   Quote charlichoo Quote  
Joined: 10/7/2007

Platinum Member
Platinum Member

Forum Posts:   967
Tent Reviews:   2

Site Reviews Total: 2
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After the bad reports Towsure have been getting lately Re: customer service its nice to hear a good story!

Nice one!

Don't know what a centre strut would be on a towbar though ?

Chaz



21/9/2008 at 10:38pm
 Location: BRISTOL
 Outfit: Senator Vermont S Max
View crocket55's Profile View Profile   Reply to crocket55 Reply   Quote crocket55 Quote  
Joined: 07/7/2007

Gold Member
Gold Member

Forum Posts:   260

Site Reviews Total: 0
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Good to hear customer service isn't dead, sometimes wonder ....Well done towsure



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