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we bought our caravan from white arches 3 years ago, they were very helpful, when the warranty was due to run out we had a few bits that was wrong, but they said to us no problem bring it on this date and we will contact you when ready, well they did two days later all repaired and ready to go, and not had a problem since(touch wood)

Quote: Originally posted by generalhawk on 19/10/2008

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Given the number of negative threads regarding caravan dealers, I thought it would be a good idea to post a positive one for a change. I have just collected my new Swift Charisma 555 from White Arches in Rushden and the whole thing was handled so well by them. From our first visit to the actaul collection they couldnt have been more helpfull. The salesman we dealt with was attentive without being "pushy" and spent a lot of time answering our questions. The deal we got was quite staggering and we couldnt have bought a decent secondhand van any cheaper. The handover was seamless and culminated in my wife being given a huge bunch of flowers which pleased her no end. So a big thanks and 10 out of 10 ti White Arches

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I agree with all the above very good dealer.

Pick my new one up about 4 weeks ago and O/H got flowers and little one got a easter egg I got the bill

Just to add balance, and show that even the good ones can get it wrong, when we were looking for our van, we saw a used one on their website that fitted the bill.

We even rang them (twice) to check it was still available.  We gave them the title anddescription from the website, and the selling price and were assured all was well.

After the hour or so drive to get to them, not only was the van not available, it had been sold weeks ago. However would we like to see this similar one for twice the price?

My answer was concise and to the point!

Their shop is expensive compared to some others as well, however the Cafe is a nice touch.  

There are a lot of their archway special editions around, and although they did not get our business, the van we bought from another dealer did come from them originally!

MW