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That’s quite shocking, to put you through all of that, I suppose its a relief its not your van, though it doesn't give you a lot of reassurance that they can get something so simple wrong and it doesn’t say much for their data protection!

hiya,

we had a very similer phone conversation with our dealer a few weeks ago and unfortunatly they did have the right caravan, our darling Milly is going in for major repairs in october.

it turns out that they have done a temporary repair until a time to suit us all could be found for her to go in and have a new panel fitted.

we have been told that bailey had a batch of faulty panels delivered but didnt know which vans they were fitted to, until the vans began throwing up off the meter damp readings.

bailey and our dealer have been great sorting it all out, we too paniced in the begining as we are away most weekends and for several weeks from april through until end of september, milly goes in the first week in october for her big operation.

Keithandjulie, you don't say what model and year van yours is,

Ours is a 2007 pageant and everytime I see these posts, I hold my breath and check ours.

hiya,

ours is a bailey discovery mars ( same layout as a 540/6 ranger) brought new april 2007.

what year was yours, i too worry having just purchased a jan 2007 model, it makes you think doesnt it,

are there any tell tale signs for damp

Ours is April 2008 (Bought in May) and all is well. I can only assume the damp caravan was from around the same time as it was also a series 5 Ranger and that model wasn't out long when we bought ours.

Mines a 2007 Pageant and goes in to,tomorow under warranty. Only waited 4 months to get everything sorted. Although would have taken longer if I hadn`t called Bailey myself to check progress. Dealers need to wake up. The bits have been there since March but have been too busy to do the job until now. But they would not book into workshop until all bits were there. Dealer only too happy to help when ordering a new van but couldn`t care less after. The last service they told me I needed a new battery. Checked and they had taken cables off. Charged up fine afer. Left oily fingerprints inside and out of caravan. Charged me for a new battery strap but just left it with the service book did not fix it.When I told them I was looking for a new van so could they push job through was told no time as they have new vans to prepare. Upshot is after warranty work is complete will look at selling van at end of year and buy from a different dealer.

Sorry rant over.

Gadgetman, you endorsed what I always say and that is the dealer is probably more important than the make of caravan because once bought you are in thier hands as far as warranty work is concerned. Which dealer is it? if you don't want to say just say the area.

If you aren't happy with the dealer it can be very difficult.

Hope all goes well with your van.

Just bought a Bailey Pageant three weeks ago, getting a bit worried now, first with damage above the cooker if you use the back two rings and now this dampness, have we done the wrong thing and bought the wrong make of caravan!!!!!

I have no real problem with Bailey who answered all my questions and understood why I was peeved with the dealer who I complained about. I was half looking into buying another van but no one would look at the van with an outstanding warranty issue. So I asked the dealer who I bought it off if the could give me a part ex price to compensate me for problems if I bought a new van. The part ex price was £400 worse than I had been offered from another dealer who I used to get a price without telling them about the work. My original dealer told me he would give me an extra special deal to compensate the problem. The whole servicing/warranty  thing with the caravan industry seems wrong that you have to get warranty work done with the original dealer you purchased from.

I think dealers need to wake up and understand who there customers are and look after them. It is like any other business in these times. Looking after your customers should be your number 1 priority as they will return and talk and to other people and recommend you. This is the best form of advertising.

The upshot is I will never buy a Bailey van again.

But then again maybe it is me. I walked out of another showroom a month ago. I was talking to a salesman  asking about a new Coachman van and the layout compared to another van. I was chatting for approx 5 mins when a lady asked for a brochure on another van. The salesman started chatting to her and ignored me. After another 3 minutes or more the salesman had not said another word to me so I stood looking a little miffed but no reaction from salesman so I put the brochure down and proceeded to walk away when he asked me if I was okay. I told him not to bother as he was obviously busy.  (with a timewasting woman who just popped in about an old van who had no idea what she really wanted) I did call the dealership the following day to report how badly treated I was by the salesman and when I do buy my new Coachman it will not be from this dealer.

Dealers like these do not deserve to be in business.

Rant off again.