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 Topic: STERLING MHAIRI CRUACH 2009
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19/9/2009 at 12:04am
Location: Carluke Lanarkshire
Outfit: Kia Sedona Sterling Cruach Culmore
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Joined: 21/6/2005 Standard Member
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I bought a cruach Cullmore new, not 8 weeks ago from DUNCANS, back in for a leak twice from the pump, fridge door not staying closed whilst moving, the service manager tried to say this was normal, the handbrake not working properly. I do wonder if the pre delivery ckecks are done correctly?
Going away next week and if the leak occurs again the service manager will be wishing he didnt come to work that day.
Why should i buy a brand new van and have these minor but annoying problems? I bought a new van as a piece of mind for trouble free holidays,wish i had stuck to the old van.
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19/9/2009 at 7:24am
Location: Hampshire
Outfit: None Entered
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Joined: 17/10/2005 Diamond Member 
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Hi Millie
There are lots of comments on all the forums about the door handles sticking.
I have had the same problem.
Contact number is Mark on 07825 797704. He will sort it for you.
Please note no capital letters. Looks like you have been shouting!!!!
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John
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19/9/2009 at 11:18am
Location: None Entered
Outfit: Sunncamp tent
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I don't blame Millie for shouting- I would too if I spent X£'s on new caravan and it wasn't satisfactory!! :-) and no-one listened to you.
Good luck.
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20/9/2009 at 9:47am
Location: Hampshire
Outfit: None Entered
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Sorry Millie but I think it may be the way you react. I found Mark very helpful and he sent me a new lock and handle by return. He was even prepared to come and fit it but I did it myself to save the journey. I just unscrewed the old one and replaced it. Now no problem.
Sounds like it is the dealers messing you about.
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John
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21/9/2009 at 8:06pm
Location: West Lothian
Outfit: 20 XC60 B5 18 Elegance 580
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Sorry I have to disagree with the comments about Catherine at Duncans. She is an absolute star.
I know this doesn't help the original poster, and can appreciate your frustration.
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2020 Volvo XC60 B5 R Design Geartronic / 2018 Swift Elegance 580
Best Wishes
Iain
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30/4/2010 at 6:41am
Location: leics
Outfit: disco td5_ avondale corfu.
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Hmm dont think id buy a van with a name that reads my hairy crutch.
neil
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