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Topic: STERLING MHAIRI CRUACH 2009

MILLIE11

18/9/2009 at 10:45pm
Location: None Entered
Outfit: Elddis Superstorm & Kia Sorento

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HAS ANYONE HAD ANY PROBLEMS WITH THE DOOR MECHANISMS OF A STERLING CRUACH RANGE OF VANS FROM DUNCANS IN WISHAW? OURS HAS BEEN A PROBLEM SINCE THE DAY THE VAN WAS PICKED UP FROM THE DEALER. OUR 3 YEAR OLD HAS BEEN STUCK INSDE THE VAN TWICE SCREAMING BECAUSE THE DOOR HAS JAMMED TIGHT AND THE LOCK WOULD NOT OPEN. WE HAVE HAD NUMEROUS HOLIDAYS RUINED AND OUR 2 WEEK HOLIDAY IN JULY WAS A DISASTER. MY HUSBAND COULD NOT LEAVE ME AT THE VAN AT ANY TIME BECAUSE IF THE DOOR WAS CLOSED I COULD NOT OPEN IT. WE HAVE BEEN TOLD THE LOCK IS NOW FIXED AFTER BEING IN DUNCANS FOR 5 WEEKS, FOR THE LOCK AND NUMEROUS OTHER PROBLEMS, AND IT HAS CAME OUT WITH THE LOCK STILL NOT WORKING! PHONED SWIFT CUSTOMER CARE TEAM, WHAT A JOKE, BEEN PHONING THEM SINCE MAY, SPOKE TO CAROLE, AS DID THE OTHER PERSON WITH THE PROBLEM WITH THIER WATER PUMP IN THEIR EUROPA. CHEEKY,CHEEKY WOMAN!! WILL BE BACK ON THE PHONE TO SWIFT AGAIN ON MONDAY MORNING AND WILL BE SPEAKING TO THE SUNDAY MAIL. ANYBODY ELSE HAD ANY PROBLEMS?

Smutty nutty

18/9/2009 at 11:11pm
Location: staffs
Outfit: khyam Harewood

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Welcome to uk camp sites,using capital letters is classed as shouting.

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kennygray

19/9/2009 at 12:04am
Location: Carluke Lanarkshire
Outfit: Kia Sedona Sterling Cruach Culmore

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I bought a cruach Cullmore new, not 8 weeks ago from DUNCANS, back in for a leak twice from the pump, fridge door not staying closed whilst moving, the service manager tried to say this was normal, the handbrake not working properly. I do wonder if the pre delivery ckecks are done correctly?

Going away next week and if the leak occurs again the service manager will be wishing he didnt come to work that day.

Why should i buy a brand new van and have these minor but annoying problems? I bought a new van as a piece of mind for trouble free holidays,wish i had stuck to the old van.

johnks

19/9/2009 at 7:24am
Location: Hampshire
Outfit: None Entered

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Hi Millie
There are lots of comments on all the forums about the door handles sticking.
I have had the same problem.
Contact number is Mark on 07825 797704. He will sort it for you.
Please note no capital letters. Looks like you have been shouting!!!!

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John

Cleef15

19/9/2009 at 11:18am
Location: None Entered
Outfit: Sunncamp tent

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I don't blame Millie for shouting- I would too if I spent X£'s on new caravan and it wasn't satisfactory!! :-) and no-one listened to you.

Good luck.

MILLIE11

19/9/2009 at 11:31am
Location: None Entered
Outfit: Elddis Superstorm & Kia Sorento

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You would have been shouting too had you been there to had you been there to witness what has happened. Have spoken to Mark at Service Dept, no help, he promised us a new lock ordered, looks as though filed down not new one. Metal filings everywhere in van when picked up after the 5 weeks. Becoming an absolute nightmare. Anybody spoken to Catherine yet, don't believe a word that comes out of her mouth.Just phoned Duncan's right now after strongly wordered e-mail at 11.30pm last night. Duncan's just told us new lock not put on! Liars the lot.KennyGray good luck, keep us posted!

johnks

20/9/2009 at 9:47am
Location: Hampshire
Outfit: None Entered

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Sorry Millie but I think it may be the way you react. I found Mark very helpful and he sent me a new lock and handle by return. He was even prepared to come and fit it but I did it myself to save the journey. I just unscrewed the old one and replaced it. Now no problem.

Sounds like it is the dealers messing you about.

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John

IainM

21/9/2009 at 8:06pm
Location: West Lothian
Outfit: 20 XC60 B5 18 Elegance 580

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Sorry I have to disagree with the comments about Catherine at Duncans. She is an absolute star.

I know this doesn't help the original poster, and can appreciate your frustration.

-------------
2020 Volvo XC60 B5 R Design Geartronic / 2018 Swift Elegance 580

Best Wishes

Iain

MILLIE11

29/4/2010 at 11:28pm
Location: None Entered
Outfit: Elddis Superstorm & Kia Sorento

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Hi, to let everyone know what happened with the saga of the Mhairi Cruach, it went back to Duncans, money back in full! Bought an Elddis in October last year, what a fantastic van.

cambridgecockne

30/4/2010 at 6:41am
Location: leics
Outfit: disco td5_ avondale corfu.

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Hmm dont think id buy a van with a name that reads my hairy crutch.

neil

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