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I think thats rubbish. You will never get a totally invisible repair, dirt will get in the corners will start lifting etc. If there is debris why did they lay it on top??

I would insist on a full & proper repair - relay the whole piece

Quote: Originally posted by jjim on 06/11/2009

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Me too I would accept nothing less than a new piece of vinyl professionaly laid.

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Already got carpet.

Bailey also state that this is the way the floor is repaired.

just have to see, also contacted trading standards

  Let me get this straight, Bailey have laid the vinyl over some debris which was on the floor. They now say this is the way they rectify the problem. So does this imply that they have had this problem before? If this is so someone at Bailey needs their a*** kicking. It is their problem and the floor should be restored to as-new condition, not patched up. you wouldn't accept it if a carpet layer did the same in your home, so why should it be acceptable it in a virtually new caravan.

  Pete.

This is the reply from trading standards;

your rights will be to claim :


1. a repair, or

2. a like-for-like replacement (same make, model, age, condition etc. although without any faults of course), or

3. a partial refund, taking into account usage.

Initially, if the trader agrees there is a breach of contract they are only obliged to offer the most economical remedy available to them, providing it can be supplied within a reasonable timeframe; without causing the consumer a significant inconvenience and will not significantly affect the value of the goods.

As such, if you can provide reasonable argument, that the method of repair offered by the trader, will significantly affect the value of the caravan, you would be within rights to decline there offer and pursue them for another form of redress. i.e a more extensive repair, or for the trader to replace the caravan like for like, or offer a partial refund, to account for the use you have had of the caravan.

I am not over confident that the repair being offered will be good enough.

Niall

Problem solved.

It was a Mounting bolt that was loose causing the lump in the floor.

Thanks to all

Niall