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Subject Topic: Fantastic service Post Reply Post New Topic
29/11/2009 at 1:24pm
 Location: Coventry
 Outfit: Bailey Pageant Burgundy
View sue hancock's Profile View Profile   Reply to sue hancock Reply   Quote sue hancock Quote  
Joined: 02/8/2007

Silver Member
Silver Member

Forum Posts:   117

Site Reviews Total: 3
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I really had to post and say what fantastic service we hav received from OUTDOOR EXPERIENCE at TEIGNGRACE. We bought a Pageant Burgundy series 7 without seeing it from the afore mentioned dealers, us living in Coventry and storing our van at Cofton in Devon it seemed the easiest option. Roly at the dealership picked up our Pageant Champagne from storage and took it to his dealership to change the mover over. We duly arrived on 11th November to pick the van up and were greeted by Christine the receptionist. We were given a nice hot drink and even a dish of milk for the dog. A lovely chap called Rob took us to the van and went from end to end explaining everything to us. He had changed the gas bottle, battery and number plate over in advance and put our old and new vans together to enable us to empty one van and refill the new one. We were kept supplied with hot drinks and kind words throughout. When we were ready to leave my OH had lost one of the buckles off the towing mirror, no problem , Rob rigged something up immediately. Before we left I went to thank Christine and the team for their hospitality and was given a beautiful bouquet of flowers. How kind. When enquiring about servicing in 12 months time, I was told that they would pick the van up fromstorage, service and return to storage. What fantastic service and a really friendly team. 

 

                                            Sue17



29/11/2009 at 2:12pm
 Location: Livingston Scotland
 Outfit: Hartford XL 2008 + Lunar Zenith 5 2006
View arkaig's Profile View Profile   Reply to arkaig Reply   Quote arkaig Quote  
Joined: 24/2/2008

Gold Member
Gold Member

Forum Posts:   375
Tent Reviews:   1

Site Reviews Total: 5
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How refreshing!!


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29/11/2009 at 4:37pm
 Location: Humberside
 Outfit:  Swift Elegance 565
View Jerry+Tina's Profile View Profile   Reply to Jerry+Tina Reply   Quote Jerry+Tina Quote  
Joined: 04/3/2005

Platinum Member
Platinum Member

Forum Posts:   1362

Site Reviews Total: 10
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17 Thats what we like to hear.

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30/11/2009 at 3:50pm
 Location: Weardale
 Outfit: Flares and a flowery shirt
View motley's Profile View Profile   Reply to motley Reply   Quote motley Quote  
Joined: 09/8/2007

Diamond Member
Diamond Member

Forum Posts:   1671

Site Reviews Total: 26
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Good to hear something positive for a change!....17


10/12/2009 at 4:32pm
 Location: Cannock
 Outfit: Freedom sunseeker and Delta Heron static.
View Dreadnought's Profile View Profile   Reply to Dreadnought Reply   Quote Dreadnought Quote  
Joined: 01/5/2009

Platinum Member
Platinum Member

Forum Posts:   1084

Site Reviews Total: 1
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Its nice to hear that good customer service is still paramount at some dealerships.

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Those that danced were thought to be quite insane to those who could not hear the music. Angela Monet              


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10/12/2009 at 4:42pm
 Location: 
 Outfit: 
View Le Phantom's Profile View Profile   Reply to Le Phantom Reply   Quote Le Phantom Quote  
Joined: 19/8/2006

Gold Member
Gold Member

Forum Posts:   390

Site Reviews Total: 3
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Makes a change from all the moaning, good to hear 17


11/12/2009 at 7:54pm
 Location: West Cumbria
 Outfit: Ace Aristocrat caravan & Campervan
View blondieandi's Profile View Profile   Reply to blondieandi Reply   Quote blondieandi Quote  
Joined: 19/9/2006

Platinum Member
Platinum Member

Forum Posts:   863

Site Reviews Total: 9
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Great service, nice to hear other dealers should take note and follow suit!!

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Jan:Braids Gretna, Feb Stanwix Park Silloth & Braids Gretna,



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