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Subject Topic: How distant is your dealer?
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31/1/2010 at 7:02pm
 Location: Kernow (Cornwall)
 Outfit: Caravan
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I'm looking at buying a brand new van and I'm so used to buying other items online that normally distance isn't a problem...but if anything goes wrong with a new caravan I can't just post it back.

So I'd like to know, is it better to use your local dealer and put up with the price or bag a bargain a bit further away?

Our local dealer is renowned for not discounting or giving a good deal, but I know from looking online that other dealers further away are offering the same vans for £1200 or so less.

Friends have bought a new caravan from a very nice dealership further away and got a 'good deal' although I didn't ask the price! They tried the local dealer and although they were in the car trade could not get them to budge.

We have an approved service centre nearby so servicing will be fine, but what if there are warranty problems, would I need to return to the dealer for them to check?

If you have any experiences good and bad when buying from dealers that are not 'around the corner' I'd appreciate your help.

Thanks,

AK


31/1/2010 at 7:05pm
 Location: N Yorkshire
 Outfit: Xc60 D5 Abbey Vogue
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its ok til something goes wrong.if you have to trek 200 miles to get it sorted its not such a good deal.ours is 50 miles away which is bad enough .i certainly wouldnt buy from any further afield.


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31/1/2010 at 7:22pm
 Location: Cannock
 Outfit: Freedom sunseeker and Delta Heron static.
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Our dealer is about 9 miles away from us and im pretty sure  they are the only dealership for Freedom caravans anyway.

Post last edited on 31/01/2010 19:39:43

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Those that danced were thought to be quite insane to those who could not hear the music. Angela Monet              


31/1/2010 at 7:23pm
 Location: west country
 Outfit: None Entered
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£1200 odd is a lot of money. I'd travel probably to 100 miles.

Things might not go wrong. They didn't with our last (used) purchase.



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Steve




31/1/2010 at 7:51pm
 Location: Kernow (Cornwall)
 Outfit: Caravan
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Once I have the price confirmed by the 'distant' dealer, I will try out local one and see if they will shift on price, after all a sale is a sale. The next nearest dealers are 85 and 100 miles away. The £1200 dealer is 165 miles away according to the route planner!!


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31/1/2010 at 7:54pm
 Location: nr Derby
 Outfit: Phoenix 440+
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Takes us about an hour and 15 mins to get to our dealer - Chichester caravans at Bromsgrove BUT we have all servicing done by an approved workshop which is also approved to do Bailey warranty work and that is about 8 miles away. 


31/1/2010 at 7:59pm
 Location: Kernow (Cornwall)
 Outfit: Caravan
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Jaiash,

Would you need to take the caravan back to the dealers to check before any warranty work can be done by your local workshop? Or could the workshop check it?

Thanks,

AK


31/1/2010 at 8:02pm
 Location: Lancashire
 Outfit: None Entered
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Surely the warranty work can be done at any dealer, the same as cars.We have just bought a secondhand caravan which is still under the Swift warranty. It will be going to a local dealer for any work.


31/1/2010 at 8:17pm
 Location: Kernow (Cornwall)
 Outfit: Caravan
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path20,

I'll have to call the dealer and see if you can visit any dealership with problems....maybe you're right and I'll be buying from the cheapest dealer and then giving any problems on the expensive dealer....hardly seems fair

AK


31/1/2010 at 8:52pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90
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Dealers will often refuse warranty work if the van was not bought from them.. The caravan industry is not as regulated as the car industry, and dealers can decide whose van to service/work on. So be prepared to return the van to the supplying dealer for warranty work.

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Jennifer


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31/1/2010 at 9:44pm
 Location: Shopshire
 Outfit: None Entered
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Our dealer is about 16 miles from us.



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2013.
Time to say goodbye















01/2/2010 at 8:25am
 Location: Lancashire
 Outfit: None Entered
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At the moment caravan dealers are having a profitable time owing to the increased popularity of caravanning.If they refuse work now then they will be losing customers for what might be lean times in the future.As I have said before our caravan will be going for servicing to a local dealer which is still 20 miles away. We bought it privately. A caravan firm at Huddersfield said if we took it to them then we would have to go to the back of the queue if we wanted any work done.(despite having bought new caravans from them in the past few years!!) Guess where we will NEVER go again?!!! Pity because we liked them.The firm we are going to is in a place called.....Glossop.Found their servicing department to be spot on.

I still think warranty work could be done anywhere that sells that make of caravan.I would ring around and ask.



01/2/2010 at 8:56am
 Location: anglesey
 Outfit:  Outwell Wolf Lake suncamp vario 6
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my nearest dealer is an hour and a half away,as we live at the end of wales.you need to travel this far before you start your journey,if you know what i mean.


01/2/2010 at 9:12am
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A franchised car car dealer has to carry out work, warranty or otherwise on the make of car they sell, whether they supplied the car or not because EU law forces them to do this. No such law exists for caravan dealers. If they don't want to service/repair your caravan, they don't have to.


01/2/2010 at 11:18am
 Location: Argyll Scotland
 Outfit: 1997 Bailey Ranger 470 4
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Our caravan dealer is also the manufacturer and he is 450 miles from us.

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Lobey.


01/2/2010 at 11:57am
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Luckily when I was looking at new vans we had a Bailey dealer about 40 miles away and another one about 5 miles away, both same price, so no contest really!



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"If I let go of what I am, I can become what I might be".


              
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