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Surely it is Fiats problem to deal with? It's over 2 years since you made the purchase and the problem has been known for at least that length of time. As has been said some research would have revealed this problem for potential purchasers? And how would the resolution of a motorhome gearbox problem in any way influence whether Glossop Caravans Accesories Dept would deliver an awning on time?

Allan

Hand's up who would let glossop loose on lego set let alone a gearbox.

Take it to a fiat dearler better safe than sorry andread the caravan club right up on the problem.

""Glossop caravans do have 'a bit of history so perhaps things are getting a bit better."""

Absolutely not. If you buy faulty goods from a retailer, you must persue THEM under the sale of goods act, NOT the manufacturer. Of course, they will then persue the manufacturer and so on.

Tell them you are rejecting it under the sale of goods act. They will try to say you can't. You can. Don't take no for an answer, and if they give you any stick, take the tradings standards number with you and call them then and there, in front of them, and ask their advice. It will help if you can produce a letter stating calmly the reason you are returning the 'van for repair or replacement, and giving them a (polite) timescale in which you require a response/replacement.

Too many dealers try and put people off by pretending that they can't claim under the sale of goods act. YOU CAN. ALWAYS!

Charlie

Quote: Originally posted by GT60 on 26/5/2010

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""Glossop caravans do have 'a bit of history so perhaps things are getting a bit better."""

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Full quote: Glossop caravans do have 'a bit of history' on here, but a more recent report (if I remember correctly) showed a little more promise + we haven't had a lot of criticism over the last couple of months - so perhaps things are getting a bit better.

It's possibly worth looking at the exact terms of warranty.  Strictly speaking, if you have purchased the vehicle from Glossop then Glossop should be accountable.  The 'but' is, if you are not happy with Glossop is there provision with the Fiat warranty to take the vehicle elsewhere.  With Bailey caravans, you can have warranty work done at any approved Bailey Servicing agent, if thet are part of the 'Transient Warranty' scheme.

dont you only get a two year warranty with a motorhome because its been imported ?

seems it my well be out of warranty then.you should take the matter up with a fiat dealer and ask there advise on the matter.

Quote: Originally posted by zara on 26/5/2010

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dont you only get a two year warranty with a motorhome because its been imported ?

seems it my well be out of warranty then.you should take the matter up with a fiat dealer and ask there advise on the matter.

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