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I don't know if it the same with other dealers, but with Bailey, I have been led to believe you need not have the van serviced from where it was purchased, for the warranty to remain valid.  It can be serviced at any approved service agent and they should also be able to deal with warranty work.  I think the whole area of warranty is a grey area.  Although you purchase from a dealer, and the dealer is 'legally' responsible, the warranty is offered by the manufacturer.  As far as I can work out, what this means is that wherever you take the van for servicing, they fill in a form (or whatever) and warranty work is agreed by the manufacturer. 

I am coming up to my first service on the van and need to book it in.  Because of the availability of the van we purchased from a dealer 200 miles away.  Would I be wise to take it back to the original dealer for the first service or would you use a local service agent.  As far as I can see, there are just a couple of niggly things to be sorted, but nothing major.

I would welcome any advice/ experiences.

Both of my previous Baileys have been serviced by a Bailey approved service centre local to where I store, neither have ever been back to the supplying dealer.

Our first van had significant warranty work which was arranged by the servicing agent with no cost to me.

Bailey have agents on their dealer list who do not even sell new Bailey vans including some mobile ones.  I personally would always go to an approved Bailey agent.

I'm the same as Zafiral.

Have it serviced near our storage site by an approved Bailey service centre, and they have done warranty work for me.

Quote: Originally posted by Zafiral on 25/5/2010

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Both of my previous Baileys have been serviced by a Bailey approved service centre local to where I store, neither have ever been back to the supplying dealer.

Our first van had significant warranty work which was arranged by the servicing agent with no cost to me.

Bailey have agents on their dealer list who do not even sell new Bailey vans including some mobile ones.  I personally would always go to an approved Bailey agent.

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They need to be 'approved' in order to keep the terms of the warranty/

I'd take it to the nearest Bailey Dealer David, I can't think why they would't be able to service your van for you, they service the ones they sell.

A mate of mine had a job done in the workshop of a Ford main dealer close to here & was told the warranty on that job would be good anywhere in europe, I see no reason why a caravan should be different as long as the service department you use is recognised & approved by the manufacturer.

Some say you can use a mobile fitter to service your caravan & retain your warranty but I'd want confirmation from Bailey on that one before using a mobile.

BB

I personally would email Bailey and the supplying dealer with details of who you are proposing to use and ask them both for their confirmation that this will not affect the warranty or your statutory rights.

Remember your contract is with the supplying dealer, not Bailey.

We have the Lunar Solaris 3. 2007  and we have been waiting for a replacement shower tray for over a year. This is how Lunar's warrenty works. If you claim for it, it is not covered, if you don't claim for it it is covered, our shower cubicle is coming away from the wall of the van, we were told by Lunar " oh you must of hit a pothole"  dead right, I must of hit dozen's of potholes over the years with seven different caravans but that's never happened.  So beware if you buy a Lunar Caravan do not try and claim off them or hit any potholes because the vans cant take it and Lunar don't want to know, Never again,

Stu

David, my local dealer has stopped selling caravans.

This ease of servicing (& warranty work) around the country is a plus point for Bailey in my eyes.

My warranty work has included a new front panel on a 2.5 year old van so Bailey will approve major work from an other dealer, not just the supplying dealer.