Hi Jason,
Can I suggest that you may be taking the wrong approach. Firstly, you say that you have phoned the dealer. Have you not taken your van in and spoken face to face? Secondly, you have told them what you think the cause of the problem is.
Problem in life is that if you say to your dealer that you have a condensation problem then they, the manufacturer etc will deal with this as a condensation problem whether it is or not. They simply pick up on your lead. That is often the problem with many disputes when people fail to focus on the real issue by going off at a tangent.
Try saying that the window is defective and you want it repaired/replaced under the warranty. Simple as that. Let the dealer look at it and decide what is the cause rather than you tell him the cause.
It may look like condensation but it may be scratching especially if it looks a bit like a powdery residue or condensation. Have a good look at it. From your description it sounds like the same problem as I have. My dealer wanted to look at the problem before taking action...which, in my view was quite reasonable. My dealer saw it and immediately said that the window would be replaced with a new one under warranty. The thing is there have been many instances over the past year or so of polyplastic front windows bending whilst travelling and the two panes rubbing together leaving very fine scratch marks. Your dealer will be aware of this. My scratch marks look like condensation unless you get right up close to see the detail.
Because this has been a large problem across the EU it takes time to get the replacement window and in my case it has been two months. The van goes in on Monday to have the window replaced.
If you are not wholly convinced that it is condensation, then suggest to your dealer that having looked closer at the window you believe that your van is suffering from the same defect (good word to use) as many other vans as a result of the fitting of defective polyplastic front windows. Say that you know that dealers/manufacturers are replacing these free of charge up and down the country, as the manufacturer of the windows is footing the bill.
What your dealer needs, if he has not asked for it already, is the vin number of your van and the the four digit code number on the faulty window. If you look for the polyplastic sticker on the affected window, on the left hand side at the bottom, near the circle with a capital E in it, you will see the four coded number. That should provide the dealer with the batch number for the window from which, hopefully, they will see that it is indeed one of the defective batches and get on and order a replacement.
Phil
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If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe
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Topic: Warranty Woes!!!!!!!!!!
