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Have bought 3 caravans from Broadlane and they are most helpful. I would certainly recommend them and even though I have moved a long way away would still consider buying our next van from them if I could find what we want.

They are still Broadlane. Venture Caravans was another branch of theirs which has now gone off on its own. Family run business for years.

Go for it Michael. You won't regret it as far as service is concerned.

Quote: Originally posted by G7ACU on 17/10/2010

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Certainly the branch at Alcester has an excellent reputation; although as with everything there's bound to be a few who've found the opposite.

That will be me then.

I've never bought a caravan from them & I suspect that they probably give good service on that side.

However one particular young lady who was serving in the shop section was so rude I couldn't believe it. I left the shop empty handed and speechless.

She was obviously on holiday when the customer service training course was on.

I only live around the corner & will never go back again choosing to buy elsewhere. Not that the lose of my custom would mean much.

I bought my caravan from the Alcester Branch two years ago, the sales side was very good and everything was explained in detail. I have had cause to claim under warranty, and it did take time to sort the problem ( water ingress/damp), possibly due to finding exactly where the problem lay. However it was eventually sorted with no fuss and is now fine (touch wood). Servicing is a little on the pricey side, and they can get very busy, so book in early, but again no probs otherwise.

Jon

Quote: Originally posted by les + june on 17/10/2010

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They had 4 sites Rugby, Kennilworth, Alcester and A5 Daventry. I am using the Kennilworth site for warranty repairs even though I didn't buy the Caravan from them. They are a bit slow getting themselves organised but otherwise not bad.
The one on the A5 is now owned by one of the Brothers and is called Venture, I tried to get them to do the warranty repairs and they weren't interested.
I was told the Rugby Branch closed because is was too busy and they had no room to expand. I can't understand that reason though.




   Les

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We bought a new van from them last year, and everything was briliant, couldnt do enough for us Until the money changed hands afterwhich they did not want to know. Was stitched up on the part ex.  They fitted a power touch mover and I had to have powertouch refit it as it was not done properly and would not move straight.  I also discovered that they charged me £300 to fit it.

Had to have waranty work done almost immediately, and they refused to provide me with any paperwork concerning the work done.  I have reported misting of the windows and was told this was normal!!!  Servicing is very expensive!

All in all, they rip you off with a smile on their faces. I will not be going back, and would recomenr that you steer clear.

Brian

Polarbear  We are also Coventry based, who are you using now?

Brian