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Subject Topic: Swift/Miriad Window Fault
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Personmichael
13/11/2010 at 4:37pm
 Location: Lancashire
 Outfit: Caravan now Sold View michael's Profile View Profile   Reply to michael Reply   Quote michael Quote  
Joined: 30/6/2002

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may be of interest.

http://www.practicalcaravan.com/forum/general/well-done-swift-now-what-about-the-rest



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the only silly question is the one you do not ask.


Personplodder1
18/11/2010 at 4:40pm
 Location: None Entered
 Outfit: None Entered View plodder1's Profile View Profile   Reply to plodder1 Reply   Quote plodder1 Quote  
Joined: 12/11/2010

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 Updated news Discover have been in touch with Miriad again, on my behalf and they have agreed to supply the window. Credit where credit is due. Discover may have resolved this issue, just waiting for the parts to be ordered and arrived. As soon as fitted etc I will update.

 

Thanks for your help those who supplied detaisl.

 

Plodder


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Personsimon23
18/11/2010 at 4:48pm
 Location: leeds
 Outfit: crusader tempest 1.4 diesel fiesta View simon23's Profile View Profile   Reply to simon23 Reply   Quote simon23 Quote  
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well no credit here discover are still a shwr of $$$$ we now have sold old van and guy is picking it up saturday and discover promised us new window in 3-4 weeks 6 months ago are now saying oh we need a number again arrrrggggghhhhhhhhhh so i have spoken to the guy who is buying it and he is going to pursue the warranty claim himself thank god discover  i will never deal with again im afraid is there any dealer out there that any one has never had a bad wxperience with i wonder


Personjennifernn
18/11/2010 at 7:23pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90 View jennifernn's Profile View Profile   Reply to jennifernn Reply   Quote jennifernn Quote  
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Yep, we have had nothing other than great service from our dealer.

We are in Scotland where dealers are much thinner on the ground, so we have little choice.

I do think you need to be informed/keep on top of things/know what you are talking about to get good service from a dealer.

Ours would never try to pull the wool over our eyes, but one or two customers have not been so satisfied.

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Jennifer


PersonD S B
19/11/2010 at 12:36am
 Location: Polesworth Warwickshire
 Outfit: Bailey Unicorn III Valencia (LR Disco) View D S B's Profile View Profile   Reply to D S B Reply   Quote D S B Quote  
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Quote: Originally posted by D S B on 13/11/2010
.........Stories of the retailer forgetting to order it, then the original person who dealt with it left, then after re-ordering the window manufacturer said they didn't receive the order.  It's been a bit of a nightmare, and my patience is rapidly running out.  I am due to ring them next week, and if I get no joy, I will go straight to Bailey.  I have kept a very clear record of dates, telephone conversations, promises etc. which I will be putting in writing to them and will be considering my next options if I don't get anything positive next week.
Well, my window has eventually arrived at the retailers.  As it's 200 miles away, they are sending it to me to fit, so should be with me in a few days.  It's a two minute job to fit - they showed me how to do it back in July.

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David



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