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Topic: New van, old plate and no pigtail??
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12/3/2011 at 5:15pm
Location: South Wales Valleys Outfit: Elddis Avante 482 Outwell Montana
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We have just bought our first caravan from a local dealer called Newport caravans. Our service was pretty outstanding compared to the OP. Our caravan was only a 2003 Elddis, purchase price £4995 (not a 2011 mega bucks van), it was on the sales yard for £5395, we negotiated included in the purchase price an awning with bed annexe and a starter pack including a wheel clamp, hitchlock, aquaroll, wastemaster, leisure battery, gas bottle, metal step, new water pump, hitchcover, twin pack of thetford chemicals and a few other bits n bobs. When we turned up our van was out ready for us with a man called Bob there to spend an hour with us showing us all how everything works, he had done our numberplate, connected everything including the battery and bottle and just as we were about to leave I mentioned to Scott our salesman that there was no spare wheel in the van. Off he went, two minutes later he came back, all sorted he said, brand new spare wheel all fitted in the van for you he said. Bob hitched the van to my car and we were waved off. Had a problem with my status aerial, rang Scott the sales guy who sold us the van, after a bit of negotiation, they are coming out to the house to collect our van, take it in, replace the aerial with the new digital model and bring it back to us and the best bit is with no charge. There are obviously still dealers out there who are willing to go the extra mile, we have been extremely fortunate on our first purchase to find one I think. Thing is, now I would have no hesitation is recommending them to others or in taking my van there year on year for servicing and then going back to them in the future when we are upgrading. It makes good business sense to have excellent customer service as a good reputation is priceless.
------------- Cheers,
Domino (Donna)
I love camping more than I love Take That!
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