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23/3/2011 at 9:53pm
Location: Yorkshire Outfit: Nissan 2.2 DCI & Sterling Europa 520
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Just a couple of points about the swift warranty. We have a 2006 Charisma and have just had some damp work done under the warranty. It took us 10 months to sort out.
Check the date the van was actually first registered. We bought a 2006 van, paid a 2006 price, all our paperwork said 2006, even the handbook. However when we wanted to claim, turns out the van was first registered in Nov 2005. And the Swift 6 year water ingress warranty first came out in 2006, so they tried to reject our claim. We fought it out and they caved in the end. I realise this particular issue that wont affect a 2007 van, but the date it was actually registered could have a bearing on how much warranty you actually have left.
Secondly, if you do go ahead make sure that the Dealer contacts Swift to get the warranty changed to your name. Our said it was up to us to do, which we did, Turns out that Swift actually have TWO databases (god alone knows why) a customer database and a dealer database. It took me many phone calls and a tantrum in the dealership before I could actually get them to use some common sense and confirm the warranty was in our name in the first place. It was a case of "computer sez no". "Well, cant you just search using the VIN number?" "no, it doesnt work like that," "Well, the nice lady at Swift says you can" Arrghhhhh.
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