hi all been a tent camper for a few years just made the move to caravans just got a cristall moorea 460 tf i believe they are German and have links with lunar.
my first question is when the van is not connected to mains power there is no working electrics having had a good look around i cannot find a way of switching between mains and 12 volt
that's the first one more to follow :)
On Cristall's UK website there is mention of (on a 2006 model) of an "electric box" in the side wall (awning side) with 12/230v and TV connection points, if this means anything?
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Have you got a leisure battery on your van? if so you must have a 12v supply aswell as 240v. check there's not an isolator switch in battery compartment if you do have a battery!!
On some vans there is a switch that turns the 12v power on try turning all switches in the van on and see if the 12v comes on. they sometimes just look like a normal light switch...or a switch with a volt reader on..