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Has anyone ordered from this company before

http://www.bowenawnings.co.uk/awnings/contact.html

I am considering polacing an order with them for an annex.  I personally have never heard of them but then I live nowhere near where they are based.

I would just be grateful for some feedback before I place an order

Many thanks

Totally disorganised unproffesional person & furthermore I wouldn't trust him as far as I could spit a healthy rat !!!

Wouldn't order anything from him ever again.  I ordered & paid for an awning from him over the telephone after he assured me he could get the one I was after within a week. 

It never turned up & was fed a series of lies - the awning hadn't come in at all. His telephone most of the time was left to ring for ages, then he put me on hold for ages.... once I sussed he was lying through his teeth he didn't pick the phone up at all - unless I concealed my telephone number !   My emails were mainly ignored too.

Once I sent  a letter threatening him with legal action he eventually refunded my credit card, but no telephone call / email / letter even to say he was refunding never mind an apology.     I think it took about 3 weeks from when I told him I wanted my money back before he refunded but had I not kept at him & threatened him with my solicitor god knows how long it would have been.

We bought an full awning with annex and inner tent from them last year. Placed the order online and was told awning was in stock. Received an email next day to say they didn't have the awning but could get it in the next few days. Gave me the option to cancel or have a different colour. We opted to wait, were kept informed and received the awning after about 10 days.

Were pleasant and helpful when I spoke on the phone and rang back when I left a message so no complaints.

We ordered a Starcamp Futura awning about a month ago at around 10pm.  It was despatched the next day, and with us the day after that.

Top notch service, and extremely good prices

A very bad experience with Jeff Bowen Awnings

Sorry for my english, but I'm French. I ordered an awning on 5th December 11. I paid online and this man sent me immediately an invoice by email. He said that I will be delivered in France on 9th December. One week later I called him back and he said that the awning was delivered but someone (my wife) refused the shipment. The awning came back to the UK and he sent it again by air freight. We are the 4th of January and still no awning. May be the plane made a stop in Hong Kong or somewhere else. Not really honest. A perfect lyer. I really don't know what can I do.

Anyway, happy new year everybody.

Quote: Originally posted by JOHN BYRNE on 12/6/2011

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I bought a eurovent sancere from him about three years ago it is an excellent awning and I had very good service from him.
John

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Quote: Originally posted by JOHN BYRNE on 06/1/2012

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I still have the awning but unfortunately my van was a write off last year, so I no longer use it.
I did not have a fibre frame but what I did have was a dorema aluminium frame I had to cut the inner spikes off it but it fitted perfect.I also was able to use the dorema fixing pads that came with the frame.
Regards
John

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