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Subject Topic: Problem with insurers paying out
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03/8/2011 at 9:02am
 Location: Shopshire
 Outfit: None Entered
View Jusy's Profile View Profile   Reply to Jusy Reply   Quote Jusy Quote  
Joined: 18/5/2005

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That is brillant news Nichel.
Have a lovely holiday.

-------------
2013.
Time to say goodbye















25/8/2011 at 10:44pm
 Location: Bristol
 Outfit: Lunar Delta 640
View nichel's Profile View Profile   Reply to nichel Reply   Quote nichel Quote  
Joined: 11/4/2011

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Thought I'd just let you all know that we're happy with the decision we made. We got back from the South of France in our new (to us) van on Sunday after having the most fantastic time and are off again to a CL site in Malmesbury on Friday - Monday.

Thanks once again to everyone who offered advice and especially to Phil - your help was invaluable!

Nick was very nervous when he first towed after the accident, feeling every lump and bump and worrying that a wheel might come off. After the first days driving he relaxed and by the third day he was loving it again (thank goodness). He does regularly check the wheel nuts now.



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26/8/2011 at 7:28am
 Location: Keswick
 Outfit: Bailey
View cwdc56768's Profile View Profile   Reply to cwdc56768 Reply   Quote cwdc56768 Quote  
Joined: 11/12/2009

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Hurrah. Insured with someone else now?

Phil



-------------
If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe    


26/8/2011 at 8:55am
 Location: Bristol
 Outfit: Lunar Delta 640
View nichel's Profile View Profile   Reply to nichel Reply   Quote nichel Quote  
Joined: 11/4/2011

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Oh yes, would avoid E & L like the plague!

Off the top of my head I can't remember who it is, but Nick did loads of research first this time. An expensive lesson learnt.

Still having some trouble with E & L though (no real surprises there). We went away, came back and the cheque was waiting for us. Now, before we went I spoke to them on the phone about accepting their offer. I was concerned as they had not included the £113 to recover the caravan from the motorway. They said that they did not have the receipt and could I fax it to them (it was originally faxed from Highbridge along with everything else at the start of the claim). I explained that as we were going on holiday the next day and I was not at work I didn't have access to a fax machine. I was assured that this was ok, they would send the cheque for the caravan out and we could sort the recovery costs upon our return.

We got back from holiday to find an email stating that they were not going to pay recovery costs as this was a seperate claim and our access is £119!

How can it be a seperate claim when the costs were incurred due to the caravan being a write off? I'm not a happy bunny at the moment!



26/8/2011 at 9:41am
 Location: Ramsbottom Lancashire
 Outfit: Abbey Safari 520 Kuga 150 Titanium
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Joined: 28/8/2006

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Quite simply it is not a seperate claim, right hand not knowing what the left hand is doing comes to mind.

Regret to say you are going to have to chase them up again!!

Cheers




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