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just returned from a great weekend away on a cc site ,it is one we have used before and as the sun had just returned we asked if there was any chance of stopping on for a extra 2 hours (as there were no departure by 12 signs up)we were told no,  that they needed the pitch as they were fully booked as we packed up we got chatting to another couple who we also departing today but were stopping on till 3pm,as they were regulars and only lived localy,no problem we packed up and drove home when i got home i checked avaliability and the site was only half full for today,this is not a isolated case to us we regularly ask if a site seems quiet (as it states in all site documents)if we can extend our stay by 1 or 2 hours and have always been told it is not possible,i was wondering if any body else has experienced this and is it a case of getting on first name terms with the wardens

tony

Sounds totally out of order to me, Tony.  Wardens have no authority to give special, individual treatment to one member as opposed to another.  Being a 'regular' does not earn this privilege.  As an example, the 'regular' could actually make less pitch fee contributions over the year than yourself; just one example of unjustifiable favouritism.

If I had such an experience, I would take the other member's car reg., the name of the warden, and report it to head office.  I have often observed differing signs of welcome which pass between wardens and campers.  OK, if someone is a regular, then a difference between them and a strange member will be likely, but it stops there; offering different levels of facility (which an extension of leaving time is), is corrupt and unacceptable.

Bertie. 

Quote: Originally posted by bobsbabes on 17/7/2011

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is it possible that your pitch had new popel due to come on it and they wanted that one in particular ?

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Wolverley CC did let me do a late check out for a donation into a charity box in Reception provided i was gone by 5pm. (as no one was coming onto the pitch)  But i have had other issues wih CC sites not letting me pre book for 1 night at the weekend in mid season even though they had availabillity on that pitch for on night.

we have been allowed a couple of hours on occasion, but the wardens generally ask us to not tell others as they say, we can let just a few if they arent booked for that day, but if everyone does it, there will be very little choice for the people who are arriving that day.

we view it as a lucky bonus if we are given permission, but at the end of the day, we book in the knowledge that we should vacate by 12.00

On one occasion, we went for a one nighter and knew we wanted to stay until the evening of the second day, so i actually booke for the second night too, even though we wanted to leave by 7.pm the warden was not happy with this, saying that it was unfair to other members who actually wanted to stay at the site.

i cannot understand this thinking at all. we booked online, just s few days before our trip, we paid full pitch fees, just used less of the facilities and left early. what really can be the problem? we are paid up members and the club nor site have not lost out at all??

We've extended our departure a few times on CC sites, with no problems - usually till 4pm ish.

As long as they're not fully booked I don't see the problem.
We've also done it on a couple of non CC sites, which charge a £5 or so to stay until 6 - well worth it if we're only away for the weekend.

I've also booked the following night to get a late departure without problem.

When you book you do so in the knowledge that you have to leave by midday. If you are able to stay longer its a bonus not a right. Perhaps the warden had already agreed to a certain number stopping beyond midday on a first come first served basis so that he could allow for new arrivals. OK it makes for good debate on a forum like this but if you want the situation resolved you need to discuss it directly to the Caravan Club. Wardens do have a lot of local autonomy and its doubtful a complaint would make much headway, however if you suggest that wardens need to be seen to be even handed that is a different matter. Better still join the Caravan Club online survey group and views on issues such as this are discuss. The recent survey was about members views on customer service both on site and at HQ.

David

Quote: Originally posted by David Klyne on 17/7/2011

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When you book you do so in the knowledge that you have to leave by midday. If you are able to stay longer its a bonus not a right. Perhaps the warden had already agreed to a certain number stopping beyond midday on a first come first served basis so that he could allow for new arrivals. OK it makes for good debate on a forum like this but if you want the situation resolved you need to discuss it directly to the Caravan Club. Wardens do have a lot of local autonomy and its doubtful a complaint would make much headway, however if you suggest that wardens need to be seen to be even handed that is a different matter. Better still join the Caravan Club online survey group and views on issues such as this are discuss. The recent survey was about members views on customer service both on site and at HQ.

David

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