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my powr touch mover is about 5 yr old now

hope they manage to sort it for you....fingers crossed

I agree with all your comments. The fact that they have also chosen to not even acknowledge my e-mail  just shows their arogance and I won't even consider them in future. It is quite apparent that the original design of the part was less than satisfactory but to change the alignment of the part with the original so that a powerbar cannot be used with an old shaft and a new design shaft beggars belief. 

Update: Still no reply to my e-mail so I rang them this morning and spoke to their 'Technical' department. I am informed that I have 2 options : 1. Remove Powerbar. 2. Buy another new Hex Shaft to replace a totally serviceable one.  Apparently I should have been informed of this when I ordered the replacement in the first place. I did point out that I had contacted them twice, firstly their Technical Dept to obtain advice on how to remove the mover from the on position, who in turn then advised me to speak to Sales to order the new shaft, and secondly to Sales themselves, none of whom mentioned that 2 shafts would be required.I was also told that if I feel strongly about it then I could write to them. I pointed out that I had in fact done that and had not had the courtesy of a reply. He then went on to explain that e-mails go to a central server and are then handled by a manager who dishes them out to the relevent department, or not in this case and I will eventually receive a reply, although I am sure that it will just contain what I already know. I also asked if they had thought about making an adapter for the Powerbar but apparently this would add to much weight.

I shall of course update this post should I ever receive any correspondence from them but it makes their Quality statement  a little shallow. Quote 'It is the policy of Powrwheel Limited that the quality of our products and service is our top priority and is essential to the provision of customer satisfaction'. Unquote. 

Latest :   I mentioned the problem to my son who is a tool setter and he said he would take a look for me. Result - Powerbar is back on the van and in full working order after being removed by Powertouch engineer.  Makes you wonder if it was all just to get me to part with more money. Guess where I won't be shopping in future.

P.S. Still no reply to my original e-mail. 

Ailuro - I have no problem with the Mover itself, it does what I need it to do. The problem lies in the advice I was given on 3 seperate occassions and that was that 2 new shafts were required as a change to the design had been made thus making it incompatable with the Powerbar. Had I taken that advice at face value, as I wonder just how many others have, then I would have bought  and had fitted a part that was not required. I chose Powertouch because of their 5 year warranty and on recommendations. I have never had a need to call them with a warranty problem. I do however resent  being given inaccurate information and a "take it or leave it attitude".

In your case, did you speak to Trading Standards? Sadly in my experience most companies hope that you are ignorant of your rights and that you will either accept what they tell you or you will get fed up getting nowhere. I am a believer in companies accepting their responsibilities and honouring their agreements/warranties and any other claims they may use to sell goods.

I know you we're pleased with your Rhyno Brian but ours is utter crap too, We have even had a replacement from them but is still rubbish. They fobbed me off for months that it was my battery, circuit board, remote, I even purchased a battery from them and its still junk, even the replacement mover they eventually fitted is still the same and it was them that fitted it.

I spoke to 3 different mobile service engineers and they all said the same, they won't even fit them as they as rubbish.

There are always people with any brand who have bad experiences, hence this thread.  I am sure there fitters who say all brands are rubbish except the ones they stock.  They are after all just electric motors and gearboxes.  At least rhyno have metal gears unlike some makes which use plastic gears.

Quote: Originally posted by Jerry+Tina on 30/7/2011

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In your case, did you speak to Trading Standards? Sadly in my experience most companies hope that you are ignorant of your rights and that you will either accept what they tell you or you will get fed up getting nowhere. I am a believer in companies accepting their responsibilities and honouring their agreements/warranties and any other claims they may use to sell goods.

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Quote: Originally posted by brianconwy on 30/7/2011

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We had a rhyno on our last van and it handled our 1 in 5 driveway no problem although the fitter did say that he hadn't actually seen one used on a drive so steep.  The bessacar is heavier than our old van, but the fact that chunks were coming off the tyres suggests that the mover was turning ok but perhaps not fitted properly.  Who fitted it for you? 

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Those of you with Powertouch Movers over 5 years old may have the old style Hex shafts fitted. The chances of one snapping are pretty remote as only one of mine has failed, however the other one is still going strong. Newer Powertouch Movers have the new style Hex shafts fitted but I do not know when this change took place. Just beware if one of yours fails and they try and convince you to  buy a pair that it is not necessary.

As for the Rhyno movers I cannot comment as I have never owned one but I must admit that the comments from opposite ends of the spectrum are interesting.

I have read all of the above and feel I should put in my twopenny worth. Our Powrtouch mover started to skid on the tyres so lose function. I called the maligned tech dept., who were very helpful and promised a call back - which duly came, promised a call from one of their site engineers - which duly came. Engineer, a Mr Shepherd phoned day before appt. to confirm, arrived on time, as promised. Diagnosed stripped rollers -  ours being the older bonded type, at least 6 years old, Rollers changed, unit serviced and tested. No rush,no fuss, just good service from someone who knew what he was doing and he had the courtesy to explain exactly what he was doing and why.

Thats' what I call good service.

Adrian