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If its a new van you should have a 2 year warranty on windows check your handbook - mine is a bailey ranger gt60

We too had our centre window changed under warranty after I mentioned it whilst booking our second year service. Without hesitation they said that it was a well known problem and would be done free of charge. They said they had lots to get through before ours, however only a week or so after that I had a call asking me to bring it in and they fitted it it whilst I waited, excellent service.

The new one is slightly curved side to side instead of the original flat one.

Dave

Its not realy a warranty issue its the old Sale of Goods Act requirement to be fit for purpose. There is a wealth of evidence out there that these windows are not fit for purpose. It helps the dealer if they can get the manufacturer to replace under a "warranty" otherwise it's down to the dealer to meet the cost.

When you have a defective window replaced what you are actually doing, in law, is buying a new window. Your SOGA rights in respect of that window start on the day you buy it. So your contractual rights last for six years, even if the caravan is, say three years into its warranty period. Your contractual rights over the window last longer than your contractual rights in respect of the three year old caravan.  

If that replacement window goes wrong within 12 months there is a still a breach of the act. The dealer could, under the Act and reguilations, make you proove that you have done nothing wrong to cause the damage in order to try and avoid its obligations to you, but what's the point when the whole industry knows of this defect? If the window goes wrong within six months the law assumes that it was defective when it was sold to you.

I had a window replaced and the replacement now needs to be replaced. The dealer is doing it under warranty. I am not fussed whether the dealer does it under warranty or the SOGA as long as it gets done otherwise than at my cost. As for the hassle of taking the van back to the dealers to get it done, well, that's life isn't it.

Phil