i purchased a swift challenger sr 2011 model in march of this year.
the van really looks fantastic.
unfortunately on the last week in october i found damp on the front window sill, beneath the main window.
this damp was around 10 inches long by 2 inches wide.
mold spores were also growing from this panel.
i returned the van to my dealer in the west country on novemeber 4th.
i was told a repair would take till december.
i was not happy but what can you do.
swift contacted me weekly and left messages stating the repair would be expedited.
i was aghast this monday when swift phoned to
state that the van would be returning to swift in april for a repair.
the possibility was that a brand new van would be off the
road for 6 months!
phone calls followed phone calls, the dealer informed me that my dealership had not been trained in repair of such a new model!!!!
they had been requesting training but had not yet recieved this training,
so the next step was a roaming engineer would my visit my dealership to facilitate this repair.
this was supposed to be this week, then it was changed to next week.
my van has currently been with the dealership for 6 weeks, and is probably getting wetter by the week.
wednesday i contacted the owner of the dealership who has made
more progress on my issue in 24 hours than anyone at swift has in the last 6 weeks.
my van is now being collected this week and is returning to swift for a repair in the new year.
i have been informed by my dealership i can expect a return by the middle of january.
a total of possibly 10 weeks off the road.
i have also had to cancel my nov, dec holidays which i had planned.
the ost dissapointing issue is the time taken to repair my van.
also that damp is evident in such a new model.
also swift customer services who thought it ok for a wait of six
Months.
i have recieved an apology on the swifttalk website from a director.
but the standard of customer services is extremely poor.
how would have i fared if the van was 2 or 3 years old?
there is also another person who is experiencing damp in this new swift model, you can view the topic on the swiftalk website
Topic: damp in swift challenger sr 2011 model
