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Hi 4strocertwin, Can’t fault you there, a great idea when I first discovered the introduction of the policy and posted on here last February, it was the answer to the two policy dilemma, now has been ruined by economics and bureaucracy, that is a great pity as it gave peace of mind and reassurance, that if the worst happened the very people who needed help most would not have the additional recovery expense after using all their Mobility allowance leasing the car, not doubt this could  cause a few disabled caravanners to give up caravanning altogether.

Hi Les,  No not included, according to the documentation wording says “Where European Cover has been taken out” that would suggest  European Cover is an Optional extra, which it dose state later on in the booklet, also states:- ( hire car cannot be guaranteed).

For non proprietary vehicles (Trailers/Tent trailers/Caravans) no description of non proprietary vehicles, (I would think it meant home made or altered vehicles).

For non propriety vehicles: No Age limit, Weight limit 3.5 tonnes, Length limit 7.5 meters. Width limit None.

For Proprietary vehicles: (Manufactured vehicles) No Age, Weight, Length, Width Limits.

“Where European Cover is taken out, the towed non motorised vehicle(s) are only covered if you are carrying a serviceable spare wheel and tyre as detailed in your current breakdown terms of membership provided by RAC”.

These Terms and Conditions of Membership are associated to the Mobility Leased car users for the Caravan upgrade, as for the RAC’s normal insurance and recovery policies I cannot comment on, though I would suspect that with the Important changes to Terms and Conditions recently they would be right across all policies, you would need to clarify this with the RAC themselves, as I am a member of the public and nothing to do with the insurance industries. Hope that has helped.

Well, well.  Have tried to take out the upgrade today.

Call 1 - the number on Motability's website - After a considerable wait -  'sorry, this isn't the correct number. they are all busy, can we take a conract number to call you back'?  ME: 'no I'm in and out of meetings all day and so I need to make the contact, can you tell me the number so I can ring'?  RAC:  'Sorry, we only use internal numbers so I don't know'!

Call 2 - the number back on page 3 of this thread - after another considerable wait -'No this isn't the right number, I'll just put you through' - phone goes dead and I'm cut off.

Call 3 - Motability Customer Services - 'I'll just give you the number'.

Call 4 - The number from Motability - 'Oh this is the complaints department, I'll just put you through'.

The put through - 'Hello RAC Motability'.  Me:- 'Hooray, I want to take out the caravan upgrade on my motability cover'  RAC - 'Oh I'll need to go n find out about that ..............................'  Oh you'll need to speak to someone at the RAC'.  Me:  'I thought you were the RAC (getting really annoyed now as I've just given her a load of details and been on the phone for a while);  'Oh no, you've come through to Motability Operations, you'll need to speak to the RAC.  I'll just put you through to the RAC, please hold'!

25 minutes later: Finally someone who knows what they are talking about and £40 later I'm covered! 

PS - for anyone interested, I asked the cost of UK and European cover and it's £70.

This has taken me about an hour and a half to get sorted today and I still can't tell anyone on here what number they should ring!