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I was wondering if any Lunar owners out there ever had bother with the dealer they bought their van from when something had to get replaced under warranty. We have had a few silly things go on our new van and when ever we go back to the dealer the line from them is always the same " oh Lunar are terrible to deal with" and then we wait & wait and wait some more for the parts.

Is this the case, or are they just spinning us a line?

We have always found Lunar fair to deal with, and when they no longer stocked a part for our Lunar Zenith, they always authorised our dealer to come up with an alternative which has often been of better quality than the original.

Would we buy Lunar again? probably not, we still love the Coachman brand from the days when we owned our Genius from new, and when the times right, and we have explored the possibilty of a motorhome a little more to see if it would suit our needs better, and if the answer to that question turns out to be a no, then we will hopefully buy a new Coachman again sometime in the future.

Julia

Bought our Stellar new in 2010 from Highbridge caravans Somerset.

The van has recently had it's second service there.

We have had one or two small issues which were sorted by the dealer without any quibble.

In fact this year they fitted a new front locker seal, radio aerial and I had not even reported a problem. Apparently a modified seal was fitted to the locker on Lunars instruction as some owners had reported leaks, there were no leaks in our van.

Have to say Highbridge are first class and would recommend them highly.

I feel some dealers are too ready to blame Lunar when they should be sorting the problems as they are obliged by trading law and dealing with Lunar later.

Dave

Dave