We have had good news today but we're still a little confused.
My husband phoned Swift to complain and was advised that they had changed their mind again and it was now covered by the warranty and they have instructed the dealer to go ahead with the repair.
It so happened that a Swift area manager went to the dealers this morning and looked at our van and said straight away that this was a fault and he immediately phoned his office and told them the work should be covered.
It would seem that the void above the bolt should be skimmed before the vinyl is laid and this hasnt been done. The plan is to inject resin into the void with a hypodermic needle and allow it to set for a couple of days.
We have requested in writing a letter of comfort confirming what the cause was and that the solution will not cause problems again in the future.
We are so relieved as we really thought this was going to be a long drawn out situation but hopefully this has rectified things and we can get away with our van again knowing that it is safe and the hole has now been filled.
Thanks so much for all your replies and advice it really helped and knowing people out there are willing to share ideas and thoughts really made a difference.
Cheers
Juls
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