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Subject Topic: Towsure ????
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22/6/2012 at 10:27pm
 Location: yorkshire
 Outfit: compass rambler 18 6 & chrysler 300crd
View gasman01's Profile View Profile   Reply to gasman01 Reply   Quote gasman01 Quote  
Joined: 21/1/2012

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only used the sheffield branch once and they were great, biggest hassle was having to navigate the tram lines down the main road, would deffo use them again.



22/6/2012 at 11:27pm
 Location: Reading. Berkshire
 Outfit: Terrano 2 + 2004 Avondale Dart 556-6
View swaggy's Profile View Profile   Reply to swaggy Reply   Quote swaggy Quote  
Joined: 14/5/2012

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Recently used Towsure online for the first time in a couple of years on the basis of good service in the past. Unfortunately things appear to have gone downhill somewhat.
Ordered a total of 4 items (all showing in stock) for a trip, 2 weeks hence. Full payment taken the same day. After 11 days, hadn't heard or received anything so phoned and was told that the main item was out of stock and no availability date. Told them to ship what they had and cancel the missing item.
They then said delivery service could take up to 5 days. The box arrived as I was hitching up the van and paperwork showed they had held the shipment for another 2 days before shipping overnight.
Total time from order and payment to delivery of order 14 days.

Very disappointed in current level of customer service and communication. I wonder how long they would have held onto the order without telling me if I hadn't phoned. Sorry but never again.


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23/6/2012 at 9:22am
 Location: West Midlands
 Outfit: Kampa Hayling 4
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Joined: 04/9/2005

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We've had a good experience with our local store based on the service we received when we returned an awning. Even though Dorema were insisting on repair, Towsure agreed to refund.

On-line we didn't do so well. They sent us the wrong colour caravan cover and failed to notify us that an item we were waiting for was not going to be re-stocked.

Someone mentioned paying for returns? If there is a fault with the item or the wrong goods are received you should not have to pay according to distance selling regulations.



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23/6/2012 at 1:13pm
 Location: 
 Outfit: 
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Joined: 28/8/2003

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It would appear, from this small snapshot, that Towsure Online is the issue ... the shops seem to be holding up their hard won good name?



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