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Subject Topic: Motor movers online Post Reply Post New Topic
PersonMarkoben
11/5/2012 at 1:34pm
 Location: Saltburn
 Outfit: Bailey ranger GT60 500 5 View Markoben's Profile View Profile   Reply to Markoben Reply   Quote Markoben Quote  
Joined: 03/2/2007

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Has anyone on here used this company:

www.caravanmoversonline.co.uk

I sent them an order a couple of weeks ago now & have had no response.
I emailed them & also called the contact number but no reply.
Are they reputable?

Thanks

Mark


Personmichael
11/5/2012 at 6:47pm
 Location: Lancashire
 Outfit: Caravan now Sold View michael's Profile View Profile   Reply to michael Reply   Quote michael Quote  
Joined: 30/6/2002

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may be on holiday

Contact Caravan Movers Online

Telephone:

Sales (free phone): 08000 226126
Support: 08000 226126
Opening Hours
Mon-Fri 9am - 5:30pm
Sat 9am - noon
Sun Closed



-------------
the only silly question is the one you do not ask.


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PersonMarkoben
17/5/2012 at 6:04pm
 Location: Saltburn
 Outfit: Bailey ranger GT60 500 5 View Markoben's Profile View Profile   Reply to Markoben Reply   Quote Markoben Quote  
Joined: 03/2/2007

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My order was placed on 30th April.
I called the company on Tuesday. They informed me it has been dispatched & will be delivered by the end of the week.
I'm afraid I have lost trust in them.
Has nobody on the forum used them? Their website looks very impressive.
If I could get a bit of positive feedback from members I might feel a little better.

Thanks

Mark


PersonGary Kirk
17/5/2012 at 8:18pm
 Location: Ash Surrey
 Outfit: Pennine Fiesta 2016 View Gary Kirk's Profile View Profile   Reply to Gary Kirk Reply   Quote Gary Kirk Quote  
Joined: 28/3/2005

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I had a powrtouch evolution fitted by them last week, no problems at all.  I have to say that every time I called them a chap on the end of the phone was extremely helpful, and to be honest, even saved me money on my fitment!!  I placed an order about 6 weeks ago, the fitters turned up on time and completed the job in about 2 hours.  I am sorry you have experienced problems with them, but I do know they are run off their feet.  Give them a ring, it can take some time to get through as they are always engaged, but keep at it.  Good luck..........


PersonMarkoben
18/5/2012 at 7:38am
 Location: Saltburn
 Outfit: Bailey ranger GT60 500 5 View Markoben's Profile View Profile   Reply to Markoben Reply   Quote Markoben Quote  
Joined: 03/2/2007

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Thanks for the positive reply. Maybe I should learn to be more patient. Hopefully it will turn up today.

Mark


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Personclever
18/5/2012 at 10:12am
 Location: Derbyshire
 Outfit: Adria Altea 542DT View clever's Profile View Profile   Reply to clever Reply   Quote clever Quote  
Joined: 28/2/2012

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Hi Mark, I hope everything arrives and you get this sorted out asap. Please update us as it will usefull information for the rest of us. Good or Bad.


PersonMarkoben
20/5/2012 at 9:29am
 Location: Saltburn
 Outfit: Bailey ranger GT60 500 5 View Markoben's Profile View Profile   Reply to Markoben Reply   Quote Markoben Quote  
Joined: 03/2/2007

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The Motor mover arrived Friday it took 18 days to get here. eventually I called powrtouch direct. They send this retailers orders out direct from the factory. They were extremely helpful & told me the mover was dispatched from them on Thursday 17th. The online retailer told me it had been dispatched the Monday before!! I have a motor mover now & paid a good price. As to weather I would use the seller again, probably not. I would have liked to have a bit more contact from them as to the whereabouts of the order. I think the orders are passed straight to powrtouch & as a consequence the online retailer doesnt know their status without actually contacting them & finding out. Something you could just do yourself!!

Mark


Personmichael
20/5/2012 at 1:39pm
 Location: Lancashire
 Outfit: Caravan now Sold View michael's Profile View Profile   Reply to michael Reply   Quote michael Quote  
Joined: 30/6/2002

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glad it sorted for you.

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the only silly question is the one you do not ask.


PersonMarkoben
20/5/2012 at 3:33pm
 Location: Saltburn
 Outfit: Bailey ranger GT60 500 5 View Markoben's Profile View Profile   Reply to Markoben Reply   Quote Markoben Quote  
Joined: 03/2/2007

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just been outside to fit the mover & noticed the left hand motor has a crack in it
Will call Powrtouch tomorrow!!

Mark


PersonMarkoben
21/5/2012 at 12:58pm
 Location: Saltburn
 Outfit: Bailey ranger GT60 500 5 View Markoben's Profile View Profile   Reply to Markoben Reply   Quote Markoben Quote  
Joined: 03/2/2007

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Called Powrtouch this morning & they are sending a new part out today.
I have to say the service from powrtouch has been excellent unlike caravan movers online.

Mark



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