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Subject Topic: New & advice re dodgy motorhome Post Reply Post New Topic
PersonTormay
27/5/2012 at 12:28pm
 Location: Bury
 Outfit: Lunar delta fb View Tormay's Profile View Profile   Reply to Tormay Reply   Quote Tormay Quote  
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Hiya I'm Victoria and really could do with some help from more experienced people please!
My hubby and I bought a used motorome in July last year, we had two very short trips in it before storing indoors for the winter.
We decided motorhoming isn't for us (young family) we missed a proper bathroom so decided to part ex it or a new caravan (we have done it before briefly )
The new dealer (not where we bought it) said it was totally riddled with water ingress the worse he's seen in 20 years and all the walls ceilings and bathroom had been 'overboarded' . He said seek legal advice before returning for a full refund as this is not fit for purpose.
We are really scared of being fobbed off by the original dealer as we have had it ten months and honestly we thought for its age 1998 was in good order, we were told it had full habitation check etc so didn't worry about this I suppose, and it's all been professionally overboarded so we wouldn't have know anyway he said.
It will cost 9k to fix we bought it for £17k, so not "economically viable" the dealer said.
So basically should we get legal advice first or just go back and hope their not going to be difficult about this? We are semi young ( 20's ) and feel really stupid, any help would be much appreciated.


jasper15
27/5/2012 at 1:26pm
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Sorry to hear of your problem. Did the Motorhome come with any warranty, if so you have something on your side, and yes get legal advice.


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Personsuperbbird
27/5/2012 at 2:29pm
 Location: Sunny Greater London
 Outfit: Outwell Arizona L Coleman chimney rock View superbbird's Profile View Profile   Reply to superbbird Reply   Quote superbbird Quote  
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First port of call would be Citizens advice by phone, that would be my choice. They will be able to guide you on to the next step whether it's the right sort of legal adviser, appropriate letters to write & when etc.

I really feel for you, being caught out like this with your motorhome. It's going to take time & hassle but you'll win in the end, I'm sure.

Good luck



Personmillermicm
27/5/2012 at 4:24pm
 Location: west country
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First off don't go for legal advice - give the dealer a chance to sort it out with a full refund. He may welcome the opportunity to protect his good name. He may not, then simply say you will be seeking advice on your next action. Then get legal advice and appropriate action.

Phil our friendly legal advisor will be along in a minute I have no doubt.


PersonJax365
28/5/2012 at 9:59am
 Location: south cheshire
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Sorry to hear of your probs. I would get an independent mobile servicer out to assess the motorhome and do a full report, then you have something in writing to back up your claim when you take it back.

As a dealer taking something in part-ex, he/she might point out faults to devalue, and a dealer selling will tell you anything you want to hear (sometimes, not saying they are all like that) to secure a sale. Get an independent assessor in for a report. It may not be as bad as the man says.

Here's a link to the site I used to find an excellent mobile engineer last year, and only a few miles away.
mobile service engineers

You may have a 12 months warranty on it, something at that price usually does, so don't deliberate, get someone out soon.

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