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 Topic: Towsure Dorema awaning No roof pads
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22/6/2012 at 5:09pm
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I cannot believe that anyone would sell an Awning without the basic requirements to use it?
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22/6/2012 at 5:12pm
Location: West Midlands
Outfit: Kampa Hayling 4
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We had a Starpcamp(Dorema) porch and the roof pads were included??
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Are you sure you've read the instructions?
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22/6/2012 at 5:42pm
Location: Shropshire
Outfit: Sterling Eccles SR 636 Nissan Navara
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They aren't included our dealer gave us the roof pads with the first awning we had and we had to buy the figure of 8 .It means when we go to sell we will either have to buy more pads or sell them without which is how it comes :(
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hello
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22/6/2012 at 5:45pm
Location: Shropshire
Outfit: Sterling Eccles SR 636 Nissan Navara
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from their website
Optional extras:
• Lightweight Fibre Tech fibreglass frame
• Lightweight aluminium EasyGrip Quick
System frame, not recommended for permanent site use
• Annex standard
• Annex tall
• Inner tent annex
• Verandah pole
• 2 extra stormpoles for extra stability
• Quick Lock pads
• Safe Lock System kitOptional extras:
I agree that its stupid to sell it without them :(
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hello
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22/6/2012 at 7:08pm
Location: Wales
Outfit: Volvo XC60 R Design
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The least they could have done was told you when you bought it.
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73 going on 25
Beauty is in the eye of the beerholder
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22/6/2012 at 7:39pm
Location: None Entered
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They come with clips that you can screw to the side of van ,like it said in the list they are extras it clearly states this in the book so they are doing no wrong
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22/6/2012 at 7:47pm
Location: Shropshire
Outfit: None Entered
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Quote: Originally posted by adandemsmom on 22/6/2012
We had a Starpcamp(Dorema) porch and the roof pads were included??
We also had a new Starcamp full awning supplied with our van last October and the pads were in the box.
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Ronni
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22/6/2012 at 8:57pm
Location: Shropshire
Outfit: Bailey Phoenix GT 75
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The quicklock pads are extra, you can buy them on line quite cheaply.
We had to order them with our Dorema awning. Alternatively buy big suuckers and push them on the end of the poles.
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DS-There's more to life than football!!!
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23/6/2012 at 2:30pm
Location: Lancashire
Outfit: Caravan now Sold
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i have always thougth the pads came with the awning.next to impossible to fit the awning without them.
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the only silly question is the one you do not ask.
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23/6/2012 at 3:30pm
Location: Lancashire
Outfit: Caravan now Sold
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how can they be missing when they are listed as extras ,nothing to do with the towsure guy looks like you are going have to bite the bullet and pay for them and then you can enjoy your new awning
yes just read that myself.
http://www.towsure.com/product/Dorema_Awning_QuickLock_Pad
Post last edited on 23/06/2012 15:41:38
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the only silly question is the one you do not ask.
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24/6/2012 at 7:32pm
Location: Deepcut Surrey
Outfit: Bailey Ranger 550 6 KIA Sorento
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We bought the daytona from towsure last year and it does state that they are optional extras so we bought them from else where. When the awning came the pads were included so we ended up with loads of them!
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RAIN OR SHINE IT'S
CARAVAN TIME!
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26/6/2012 at 9:43am
Location: Sheffield & Halesowen
Outfit: None Entered
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Hi llangatwg,
Please accept my apologies for the confusion, the quick lock pads are an additional extra and we could have offered these at the time of ordering. A failure of our upselling skills on the sales line!!
If you drop me a line I would be happy to supply them carriage free on overnight delivery if this helps you out?
Once again I am sorry if we caused you a ruined break. If you had let me know I could have expressed them to your site so you would have been without the awning for a day.
I hope we can restore your faith in us if you give me the chance!!
David.
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