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 Topic: Insurance claim or not?
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08/10/2012 at 9:16pm
Location: South Liverpool
Outfit: Burstner Ventana 530tk
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Still being new to caravanning, were unsure what to do, but do know we have 2 weeks to make a decision. So wondering if you experienced and knowledgable people may be able to advise / help :)
We have a Burstner 2002 and love it.
When we arrived at site in Wales at end of July, 2 windows had cracks in them. 1 being the bathroom so the double skin saved it. The other the bottom bunk window. Both temporarily held with black strong duct tape. This has held it secure to France and back since.
It looks like the wing mirror of a van hit them, it's a dead straight line, at the perfect height. Just so pleased the windows stick out if you know what I mean, or it would have hit the van.
Now, do we make an insurance claim for the windows? Or will it pump the premium up to a crazy sum like car insurance does?
Burstner had a recall on the windows of this van, and it runs out end of this month. Our van apparently has not been done, We have been told by the guys doing this they will not do the bathroom as its not included, but the bottom bunk one they will. It's supposed to be greatly reduced, something like at about 20% of the actual cost. The recall is a strength thing in each corner or a replacement window. The strengthens thing is free, but the replacement we pay towards. We want to have the main front big window replaced and this will be approx £200.
My dilemma is if I claim off the insurance and get them to replace both broken windows, will it pump up the insurance loads, and do I need to have reported it to them within a certain time? Or should I have reported to the police? Will it matter we don't know exactly where it happened....... It was between home and Dolgamedd.
Shall I report it now?
If we don't claim, then I think I'll get the recall to do the bottom window.
Any experience / Advice greatly appreciated.
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Fab time in France again.... Roll on next year!
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