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Quote: Originally posted by syresham on 28/1/2013Phantom Tracker Systems seem a great idea and they probably are until they go wrong. Mine came installed with my Lunar caravan but if you are thinking of buying you should be aware of the following. At first it was fine and I got calls when I accidentally set off the alarm or when the battery went dangerously low. But recently nothing and when I tested it, no call at all from Phantom to show they had seen the alarm and yet when we did the same with a friends van, they got the call.

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I telephoned phantom as my subscription was due and they were not interested. Without any testing they stated it was Lunar’s fault for fitting it incorrectly, offered no advice on how it could be rectified and when I pointed out that my £99 was due but there was no point in paying if it was not working, were completely disinterested in finding anyway of satisfying my complaint and securing my money. An email complaining about this call was answered and they agreed with my comments about the service and promised to listen to the call and take action. Since then nothing. A further email requesting advice on what was happening was also ignored.

It is not a cheap product and so if you are thinking of buying bear this in mind as their after sales service is non-existent. I also wonder how much longer they can stay in business with this attitude towards their customers.

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Quote: Originally posted by birder99 on 29/1/2013

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I guess I must be one of the lucky ones as the Phantom in my Lunar seems to work fine and when I have brain failure and forget to turn the alarm off I soon get a call asking if I know my alarm has been triggered. The only issue I have is the sim in the Phantom is on Orange and in areas of poor coverage it is as much use as a chocolate fireguard.

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