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Subject Topic: Warranty Work Post Reply Post New Topic
04/3/2013 at 4:51pm
 Location: Taunton
 Outfit: Swift Quattro EB
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I was just having a ponder today as my van has gone in for it's annual service, and wondered what you would do about warranty work if the supplying dealership no longer existed or was no longer an agent for your make?

I know everyone turns down work if they don't sell the unit, so what would happen in this case?

Purely hypothetical mind, I just like worrying


04/3/2013 at 6:30pm
 Location: Kent
 Outfit: Evolva Cobb BBQ Tilley Titan
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I think you would have to take to an authorised dealership for your make (as per cars).
But have a chat with the makers see what they say. If they are no longer in bussiness then I think it will all be down to you.

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Thank you Donnod123
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Coleman Evolva (might have more than one shhhh)
And now a VW T25 high top.
Tilley Titan
Tilley Trio
Cobb BBQ


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04/3/2013 at 7:23pm
 Location: Romford Essex
 Outfit: Swift Charisma 550 + Kia Sorento SX
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Join SWIFT TALK (it's FREE) a wealth of information on there, search for your question or Ask

http://www.swift-talk.co.uk/.

Andy.

 



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QUECHUA Base Seconds 4.1 + Seconds Base (standard).



June/July(3 weeks) Le- Papillon, Tarn Gorge,France 2012.Aug/Sept (3 weeks)2012. Les Mathevies, Dordogne, France



05/3/2013 at 9:47am
 Location: Keswick
 Outfit: Bailey
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Mine is still under warranty and my dealership has stopped being an agent for Elddis. However it will still do servicing and all warranty work. Your dealer should as well. So, check with your dealer that it is still doing the warranty work for the van.

Phil



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If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe    


05/3/2013 at 10:27am
 Location: Bath
 Outfit: Bailey Palermo & Kampa Brean
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we have had this actually happen with our Sprite Quattro

Dealer from where we purchased the van went bust in Taunton.

as van was still within warranty Swift were very specific in the T&C's and it had to go to an authorised dealer.

so found another in Weston Super Mare that i did not originally know of. They were very helpful and did servicing and warranty work for us, despite us not buying from them.

It paid off too as we ended up buying another van from here recently.


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05/3/2013 at 6:49pm
 Location: Taunton
 Outfit: Swift Quattro EB
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It's not a problem for me (as far as I know anyway), I was just wondering. Given the current financial situation, it's probably not unheard of a dealer disappearing.

Thanks all


05/3/2013 at 9:56pm
 Location: Ramsbottom
 Outfit:  Bailey Unicorn Valencia
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I think, but am not certain, that "approved workshops" can do servicing & warranty work for all ncc registered makes from new. It may well be worth checking with any local workshops if they can. If they can then it may be an option for anyone in the position where the local dealer is no longer trading. Our own caravan is serviced by a local caravan workshop, and has processed claims to Lunar for warranty work with no problem for us. I also believe that mobile engineers working under the MCEA banner can also provide this service.

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See you all soon, Bernard!


06/3/2013 at 8:24am
 Location: Bath
 Outfit: Bailey Palermo & Kampa Brean
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Quote: Originally posted by junezhubby on 05/3/2013
I think, but am not certain, that "approved workshops" can do servicing & warranty work for all ncc registered makes from new. .



thats what we thought, but it depends on the T&Cs for each manufacturer. With our sprite we had to go to an authorised / listed dealer...i.e. it had to be on their list on their website.


06/3/2013 at 5:06pm
 Location: Cleckheaton West Yorks
 Outfit: compass vantage 515
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Ive been through this exact problem, bought a caravan and company went bank within six months, just after found several things wrong that were covered by warranty. Contacted manufacturer who stated that van had to go to named company and they gave me a list of five company's then had problems getting a company to do the work ended up going to a company that no longer sold my type of caravan. The work was done and this company agreed to do servicing work for me but when I later contacted them to do the service they stated they no longer did work for that company so they would not do the service. Ended up going to one of the other firms and spent days grovelling to get the service done.


06/3/2013 at 6:30pm
 Location: Taunton
 Outfit: Swift Quattro EB
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That's the sort of thing that worries me Ard - the fact that the dealerships (by & large) wont touch a van that they haven't supplied. You end up relying on the goodwill of a new dealership.

My potential situation would be slightly different, in that the dealership does still exist but no longer do any business with Swift. I was told categorically that I'd have to take it up with Swift .

Fingers crossed that I don't need to worry about it for the remainder of the warranty.



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