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Topic: New specialised towing covers
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20/3/2013 at 9:01pm
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Hi . We have bought the new tow pro. £179 one. At first we had a nightmare of a time getting it on our new Elddis. I contacted specialised about the problem,and I must say ,I got the best customer service that I ever had. The chap who took my order,could not apologise enough. He got his MD to phone me immediately,a chap by the name of Elliot. He asked what I thought was the problem,and I told him that I thought it would be better if the elastic on the sides went all the way down to the bottom,instead of 3/4. He got the main designer and himself,who re designed the cover within 24 hrs. They put the elastic all the way down on both sides,but also added a zip. They sent me the new version within 3 days,keeping me informed of everything that was happening throughout,also sending pictures of the new version of cover. The new cover is fantastic,it took my wife and daughter 5 minutes to put it on,and I know it's a bit pricey it is well worth the money in my opinion. It covers the front of the van perfectly,giving it full protection,also has slits in the right place for the lights. Hope it helps ,cheers Scoobz
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