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 Topic: bailey transient warranty
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20/4/2013 at 9:55pm
Location: Cambridge
Outfit: Countryman FC Mtn H
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In the process of buying an unregistered 2012 Orion 460 and Hitchin caravans said they would not honour the Bailey Transient warranty even though the Bailey website states that Hitchin are signed up to it. I was wondering if anyone has had a proble,m with taking a Bailey to another dealer or approved service centre to undertake repairs under the 3yr manufacturers warranty?
Post last edited on 20/04/2013 22:01:50
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21/4/2013 at 12:16am
Location: Lancashire
Outfit: Caravan now Sold
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i would walk away and find one with a warranty.
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the only silly question is the one you do not ask.
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21/4/2013 at 7:37am
Location: Hampshire
Outfit: Hymer Nova S
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Quote: Originally posted by michael on 21/4/2013
i would walk away and find one with a warranty.
Absolutely, they are telling you loud and clear the type of dealer they are so IMO don't go there.
What do they know about its condition?
Also remember most buyers will seek a secondhand Bailey for the remains of its assuring 10 year water ingress warranty, so they will be decidedly uninterested in buying that one further down the line.
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21/4/2013 at 8:44am
Location: Cambridge
Outfit: Countryman FC Mtn H
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We're thinking of buying it from The Caravan Company. It will be registered to us as the first owners and therefore should have it's 3yr and 6 year warranties respectfully. Reading the warranty info on Bailey's website it states that warranty work can be undertaken at any Authorised Bailey Retailer or Bailey Approved Service Centre or Bailey itself.
The confusion after reading this is Hitchin Caravans statement that they will not deal with any Bailey still under warranty if its not bought from them. I have e-mailed Bailey to get clarification and if this is true of other dealers or approved service centres.
regards
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21/4/2013 at 8:44am
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Ah! see what you mean now, you are buying caravan from another Bailey dealer & you are hoping your local one will service/maintain it, yes? Although in theory they should but it appears that they are unwilling. Imho it is important to maintain a good relationship with any service centre you wish to use so 'forcing' a garage to service it might be counterproductive.
I'm guessing you are getting this caravan at a reduced price & your local dealer has the hump about this. Caravan dealer networks do seem very much behind car main dealers who will do service/warranty work on cars not supplied by them as a matter of course.
Post last edited on 21/04/2013 08:54:31
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21/4/2013 at 8:53am
Location: Hampshire
Outfit: Hymer Nova S
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Unlike in the motor trade I think you will find dealers of a brand are not obligated to do warranty work on vans not sold by them. They are aurthorised by Bailey for example to do so but not forced to do so if they prefer not to do so.
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24/4/2013 at 9:14am
Location: Kent
Outfit: ex Caravanner now Static.
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We have always taken advantage of the Bailey Transient warranty on our 3 Bailey vans, but with an authorised dealer we use for servicing work.
Some Bailey service agents & transient warranty outlets don't sell new vans so clearly will do warranty on vans bought elsewhere.
I have known of some dealers who will only do warranty work from non supplied vans during the winter months as they get lower labour rates from the manufacturers compared to what they can charge for services work. If they have a waiting list for services then why would they want to knock up to 40% off their labour rates when they are effectively then having to turn other customers away.
As an aside I have known of car dealers that won't do warranty work on Saturdays as again labour rates from the manufacturer can be lower.
If you get the van serviced at the same outlet they may be more amiable as you are then a customer who they will have an on-going relationship with rather than just an invoice to the manufacturers that they will have to wait to be paid for.
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All year Dorset!!!
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24/4/2013 at 10:14am
Location: None Entered
Outfit: None Entered
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I find all this a bit odd, what if you had just moved house
and why would any dealer turn away work. your future bussiness can only be good news to them.
I must be missing something.
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alpiner
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24/4/2013 at 2:53pm
Location: Cambridge
Outfit: Countryman FC Mtn H
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To put closure to this string. Bailey confiirmed that it is up to individual dealers to undertake warranty work and to be part of the Transient Warranty scheme. They were surprised by Hitchen's sales managers stance and contacted the owner who confirmed that they wwould take vans under the Transient Warranty scheme, bought from other dealers.
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